Jean Eraca Email & Phone Number

Irwindale, Ca

Support Tier 1 HR Service Center Team. Responding to AskHR cases utilizing tools of PeopleSoft, Taleo, OnBase, Smartsheet, and more. Verification and Reverification of I-9 using Hire Right. Provide support to the Benefits team. Indexing, name changes, inbox management, Evercheck license discrepancies, and MS Suite.

Irvine, Ca

Manage new hire orientation along with virtual and live professional trainings. Support Americas Delivery Team in facilitation, coaching and mentoring. I-9 verification, CA meal waiver communications and tracking, MS365 Digital Champion, and Smartsheet coordinator of HR projects. Coordinate vendor and internal trainings in Southern and Northern California plus remote sessions within the Americas.

Orange County, California Area

Support Global Service Provider organization - including worldwide forecasting, analysis, trends, reporting, creating concise excel reports with consolidated information for numerous internal sales, marketing, operations, engineering and product development teams.• Provided weekly and quarterly SalesForce.com forecasting and Business Objects bookings reports for entire Small Cell/Wireless Global Service Provider management• Built, developed and delivered weekly Excel global reporting summaries tracking sales achievement for all levels of management• Maintained up-to-date sales data, showing team attainment vs. quotas• Report and collaborate with finance team to reconcile >$455m of bookings• Revamped process of checks and measures to insure reconciliation of assigned revenue to all agents within WiFi and Small Cell teams• Coordinated with finance team on submission >$455m in revenue commissions • Prepared fiscal year goaling for over 75 individual contributors and team members through internal Cisco tools• Updated and maintain a central of Global Service Provider documentation, databases, and events repository (utilizing Network Folders, Jive, Box and Smartsheet)• Mentored account team leads and provided trainings for internal sales and forecasting tools• Key point of contact for identifying and finding resolution of sales revenue discrepancies for global team agents• Organized and executed internal Global WebEx training sessions for groups of 60-100 attendees

Orange County, California Area

Supported many internal sales and marketing teams for Network Architecture, Cable Broadband Operation and Charter Cable Region.• Responsible for coordination of executive and team travel plans and meetings including multiple TelePresence locations, managed executive calendar scheduling and expense report and budget management for numerous sales teams• Created Excel, PowerPoint presentations and sales documents for executive meetings• Consolidated queries and responses for internal tools to streamline sales team communications• Imported thousands of Salesforce.com forecast opportunities into easy to follow Excel pivot tables for management• Supported new company acquisitions with tool and process training• Founding Member in Customer Registry Engagement Process streamlining customer data• Subject Matter Expert for Customer Validation for entire Cable Area allowing me to mentor others• Contributing member of Goaling Workshop which produced new internal tool process and usage worldwide• Trained and extensive usage of Business Objects • Responsible for Finding >$1.5m in misdirected POS and Direct Bookings in a 1 Year Period• Global Sales Meeting On-Site Event Coordinator for 6 years