Jean Gonzalez Email and Phone Number
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Call Center manager with 17 years experience leading, coaching and developing individuals.I have a solid background in management and a diverse skill set that ranges from driving performance and achieving results to project management and reporting.
American Express
View- Website:
- americanexpress.com
- Employees:
- 69113
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Senior Manager - New Product GovernanceAmerican Express Aug 2020 - PresentSalt Lake City, Utah, United States
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Manager - New Product GovernanceAmerican Express Sep 2017 - Aug 2020
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Analyst - New Product GovernanceAmerican Express Nov 2016 - Sep 2017
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Operational Risk OversightAmerican Express Aug 2013 - Nov 2016
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Executive Referral Team LeaderAmerican Express Mar 1996 - Aug 2013Greater Salt Lake City AreaI have a solid background in operations and have managed teams in sales, customer service, specialized issue resolution and manual underwriting. In my current role I lead a team of highly skilled and trained Customer Care Professionals in New Accounts. I am responsible for coaching and developing my team to improve performance and drive results. In addition, I am responsible for identifying opportunities to improve processes, closing gaps related to documenting procedures, participating and… Show more I have a solid background in operations and have managed teams in sales, customer service, specialized issue resolution and manual underwriting. In my current role I lead a team of highly skilled and trained Customer Care Professionals in New Accounts. I am responsible for coaching and developing my team to improve performance and drive results. In addition, I am responsible for identifying opportunities to improve processes, closing gaps related to documenting procedures, participating and leading projects and providing monthly trend reporting. Show less
Jean Gonzalez Skills
Jean Gonzalez Education Details
Frequently Asked Questions about Jean Gonzalez
What company does Jean Gonzalez work for?
Jean Gonzalez works for American Express
What is Jean Gonzalez's role at the current company?
Jean Gonzalez's current role is Senior Manager - New Product Governance at American Express.
What is Jean Gonzalez's email address?
Jean Gonzalez's email address is je****@****ail.com
What is Jean Gonzalez's direct phone number?
Jean Gonzalez's direct phone number is +180165*****
What schools did Jean Gonzalez attend?
Jean Gonzalez attended Salt Lake Community College.
What skills is Jean Gonzalez known for?
Jean Gonzalez has skills like Team Leadership, Call Centers, Management, Leadership, Customer Service, Cross Functional Team Leadership, Project Management, Banking, Business Process Improvement, Coaching, Strategic Planning, Relationship Management.
Who are Jean Gonzalez's colleagues?
Jean Gonzalez's colleagues are Rosalie Chumacero, Andre Thompson, Kayleez Ng, Stephen Samoy, Amanda Ladenheim, Jenny Qian, Jeffrey Moulton.
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