I was originally going to be a teacher but now I am a Project Manager of Change, it wasn't my destiny, but change found me!Project Manager:It's exhilarating to project manage transformational change. I love working with a team and through relationship building, collaboration and creativity, mould an approach and form a plan that we believe in, businesses buy into and commit to, and ultimately implementation takes place with little or no disruption.The reward is seeing how fearful people acquire new skills and perform tasks competently. Resistance melts away as improvements become evident, and the delight that businesses experiences when sales go up, customer satisfaction index improves and people feel good about the work that they do. What a privilege.Achieving through valuing each person, treating each one with kindness, in a unique and respectful way. Seeking to understand each person in my team so that I can get the best from them, and give them an opportunity to grow. Investing in relationships, treasuring the role of stakeholders, I don't achieve, WE achieve. I welcome a challenge and believe that with partnerships, transparency and open communication, obstacles can be overcome and even better solutions are found. As a leader in a democratic style, believing each person possesses insight, experience and skill, bringing richness to the team. With a novel approach, leading from behind, supporting and believing in coaching and mentoring others to grow into greater versions of themselves, but who take the reigns and lead when needed.Being in front of the customer is key in everything I do, whether that's in Stores, in the Branches or in the Call Centre, considering how the customer will experience the change is my gift.Change Management:Change can be daunting unless people are engaged early on. Providing them with the right information, addressing the need, with clear communication that explains all how change will affect them, with the least amount of disruption.JEAN MAKES THE TRANSFORMATIONAL CHANGE EXCITING, CHALLENGING, AND FUN.-Designed robust operating models. -Conceptualised and project managed training initiatives for large ERP implementations iro Pension funds, Personal and Corporate General Insurance, and Retail including FMCG.-Ensured business readiness on a digital programme-Knowledge and experience in Waterfall and Agile methodologies.