Jean Hoffmaster Email & Phone Number

Spokane, WA, US

Spokane, Washington, United States

Spokane-Coeur d'Alene Area

Enter incoming Claims into various systems for processing.

Liberty Lake, WA

• Follows established troubleshooting procedures, including use ofappropriate resources and desktop tools. Produces work order accordingto established business rules.
• Effectively gains the customer's cooperation to work through thetroubleshooting process, ensuring customer problem resolution.
• Educates customers and promotes self-service options.
• Communicates and explains account information to the customer withfocus on first-call resolution. Accurately calculates and communicatestaxes, fees, one-time charges, seasonal rate changes and recurringmonthly fees..
• Asks probing questions and does not discuss confidential contractualbilling information with unauthorized persons.
• Uses multiple tools and systems (billing systems, knowledge base,technical tools, etc.) and apply information to customer situations.

Liberty Lake, Washington

• Provides end-to-end support for our customers/communities in a way that is in accordance with the Company's service delivery strategy.Establishes rapport and promotes effective relationships, upholding our commitment.
• Responsible for accurately and confidently handling customer inquiries including billing and technical questions.
• Responsible for handling escalated cancellation requests from customers and responsible for solving all issues, taking a consultative approach to finding customsolutions to customers' needs, as well as handling.
• Resolves problems related to Comcast products as well as customer equipment. Promotes company products and services and makes recommendations that meet the customer needs.
• Relates well to the customer, demonstrates favorable image of the organization through effective use of soft skills and problem solving skills, professional communications and internal/external customer interactions.
• Exercises sound judgment within the scope of empowerment, and acts in the best interest of both the customer and company.

Spokane, Washington

• Sort, date stamp and distribute mail/faxes/packages daily within set time frames
• Assist in maintaining files.
• Scan and print documents as requested
• Mail and file all Provider refund request letters with accuracy, efficiency and in a timely manner, including folding, mailing, and filing
• Keep printers and printer areas stocked
• Prepare and send mailings and packages.

Spokane, Washington

• Telephone & Front Desk Reception for local office as well as back up reception for all 25 offices throughout the U.S.
• Provided administrative and business support to the Director and Manager of two Medical Billing Divisions and support to all employees within the departments.
• Created and maintained files, spreadsheets and documents for distribution with the use of MS Word, Excel, and PowerPoint.
• Directed all incoming mail, telephone, and fax correspondence to correct recipients.
• Electronically scanned all incoming correspondence onto files for documentation purposes within company systems as well as data entry of incoming claims to forwardfor processing.
• Responsible for re-ordering and maintaining all office supplies.

• Managed shifts; directing employees, overseeing breaks, determining daily positions, allocating tasks, and maintained daily flow of operations.
• Instructed and trained employees.
• Rotated stock for quality assurance.
• Cash drawer counts and Bank deposits.
• Maintained current and accurate office reports.
• Answered telephone.

Associate Of Science (A.S.), Medical Office Professional/Medical Insurance Coding Specialist

Certificate, Computer Applications And Medical Office Administration

1 year Certificate

Computer Science

Undergraduate Studies