Jean Jugmohan Email and Phone Number

CGI, www.CGI.com 2003 – 2011CA-7 and JOBTRAC Scheduler. Fulfill a mandate to create and manage master production schedule utilizing CA-7 and Jobtrac according to daily, weekly, monthly and yearly processing.Key Responsibilities:• Maintain on-time delivery and avoid downtime by forecasting jobs for various scenarios.• Accelerate processing by using Endevor to migrate changes to JCL and application systems into mainframe production source and JCL libraries. Create and implement UNIX batch scripts to generate and automate EDI transactions and file transfers for cross-platform processing. • Determine requirements for various clients and publish scheduling-calendars for them. • Improved productivity of senior management by providing a highly effective first point of contact, resolving problems, and efficiently filtering and prioritizing issues.Key Achievements:• In emergency situations, worked with clients and analysts to implement adhoc requests, schedule jobs, run backups, and restore files.• Enhanced communication by participating in weekly meetings with clients and Change Management to ensure service delivery requirements were met.• Created up-to-date documentation for references and training purposes and published them on the LAN. • Improved customer satisfaction by particiating in transition project meetings and client visits.• Provided leadership and subject matter expertise in Disaster Recovery exercises for various clients. • Increased productivity by participated in change management roles as Implementer and QA

FORESTERS 2002 – 2003Mainframe Computer OperatorMaintained uninterrupted delivery and performance by efficiently monitoring and managing the IBM OS/390. Key Responsibilities:• Performed system checks and input commands and released entries in queue.• Responded to status messages directed to system consoles and maintained steady flow of information• Ensured reports were assigned to correct department by modifying Printer Output Manager Table.• Managed tapes to and from Recall, Netbackup, StorageTec and Robot. Prepared tapes for vault maintenance to be stored offsite, as part of a successful Disaster Recovery Plan.• Utilized Unix and NT commands to ensure that services were available on various servers.• Vividly portrayed the overall status of work done on shift by producing precise shift reports.• Contacted and provided assistance to support groups and equipment vendors to resolve problems. Key Achievements:• Effectively followed up when abnormal conditions were encountered in order to meet deadlines.• Provided uninterrupted delivery and consistent system performance by monitoring IBM OS/390.• Demonstrated proven ability to use VPN, Insight Manager, Server Watch, Big Brother and CISCO.• Resolved difficulties quickly and efficiently, to relay problems to and from all levels of clients and technical staff. Escalated calls and remained calm under pressure.

LIBERTY HEALTH 2000 – 2001Senior Computer Operator/ Network AdministratorSupervised a team of three Computer Operators and performed hands-on network administration in order to maintain the most efficient and productive computer services.Key Responsibilities:• Created ECL for new programs and corrected existing ones so that jobs were ready for production.• Maintained production schedules for mainframe and Unix environment by using OpCon.• Managed and manipulated mainframe, Unix, Novell and NT files to appropriate platforms in order to process incoming data received from clients. Prepared daily transaction logs.• Oversaw general responsibilities of shift and trained junior Computer Operators.• Ensured correct information is available for users by reload and recover database files.Key Achievements:• Reduced potential losses by incorporating up-to-date information for client usage and verifying proper completion of transmitted files prior to setup of nightly schedules.• Improved customer service by providing information on a timely basis. Downloaded batch files to external and internal clients by FTP, Telnet or Exceed.• Responded immediately to all issues and efficiently managed mainframe and network systems.