Jean L. Email and Phone Number

• Provide technical support of the Sales Contact Center VCC, including, but not limited to Five9.• Provides technical support for all contact center systems and technical tools, including, but not limited to the use of the Jira ticket management system.• Ensures SLAs are met or exceeded for projects and support issues.• Conducts technical analysis and testing in support of GoHealth’s contact center systems enhancements (software and hardware)• Works as the VCC support… Show more • Provide technical support of the Sales Contact Center VCC, including, but not limited to Five9.• Provides technical support for all contact center systems and technical tools, including, but not limited to the use of the Jira ticket management system.• Ensures SLAs are met or exceeded for projects and support issues.• Conducts technical analysis and testing in support of GoHealth’s contact center systems enhancements (software and hardware)• Works as the VCC support analyst with Contact Center systems and users.• Identifies and learns appropriate software and hardware used and supported by the organization.• Performs hands-on fixes at the desktop or application level including; installing and upgrading software, installing hardware, implementing appropriate data storage, and configuring contact center systems and applications.• Works with IT staff to implement system enhancements and bug fixes.• Available by cell phone to assist in coordination of system outages – 24 hours a day / 7 days a week.• Participates in the 24/7 Contact Center on call process (rotating schedule) Show less

Installation, removal, and repair of desktop software and hardware as well as identifying network issues.Troubleshoot, resolve and/or document routine technical problems and/or document complex, level 3-4 technical problems.Manage desktop software images and hardware configurations for thousands of nodes from a central location.Develop unattended installation packages utilizing a combination of scripting tools and languages to fully automate application installation and software… Show more Installation, removal, and repair of desktop software and hardware as well as identifying network issues.Troubleshoot, resolve and/or document routine technical problems and/or document complex, level 3-4 technical problems.Manage desktop software images and hardware configurations for thousands of nodes from a central location.Develop unattended installation packages utilizing a combination of scripting tools and languages to fully automate application installation and software distribution to both LAN connected and remote clients.Set up, configure, troubleshoot and fix Avaya phone issues. Show less