Jean Liou Email and Phone Number

*Fulfilling client's transaction and needs are the first priority.*Proactively engaging with clients in the branch and deliver an outstanding service experience.*Focusing on education and demonstration digital - Online/Mobile usage.*Resolving client's banking problems.*Advising the best banking solutions for client by listening and spotting opportunities.

Clarified shipment status and ensure to meet the needs of customer driven supply chain requirements. Created import/In-Bond documents and coordinate with Canada Border Services Agency. Consolidated domestic shipments via intermodal shipping services with transportation service providers. Controlled all trailer releases to service provider and issued bill of lading to meet the appropriate shipping time schedule. Trained new or less-experienced staffs. Increased overall customer satisfaction rate base on their needs.*Planned monthly shipments with over 2,000 cubic-meters in volume to Toronto and Montreal.*Monitored the status of at least 30 containers per day.*Generated over 100 documents per month for alcoholic beverage containers as the primary officer handling alcoholic beverage related documents.

Managed account for Dell desk top projects and prepared quarterly quotation updates. Conducted New Project Introduction (NPI) process for new projects and handled End of Life projects to minimize the excess amount and possibility. Led weekly account managers’ team meeting. Supported on handling quotation requests (RFQ) from Dell. Coordinated closely with manufacturing, warehousing, project managing, engineering, and logistics teams to ensure smooth transition for products. Handled all logistics charges and worldwide warehouse charges for customer.*Oversaw at least 2 on-going projects and 5 new projects at all times, and each of the projects contains 5 million desktop computers over the project life. *Managed costs and revenues for Complete Knock-Down (CKD) shipments for Dell Brazil region – over 10k piece-counts per month.*Achieved project margin earning KPI (> 95%) on an on-going basis.

Evaluated business opportunities and sold the freight forwarding services and products to potential customer. Provided supports to various customer situation. Analyzed the competitive situation in the market.*Account managing for BenQ, Nivea, Unilever, Pegatron*Promoted from customer service representative to account manager in 9 months.*Achieved 100% customer services satisfaction rates.

Coordinated with dispatch, ports and customers to ensure container delivered as scheduled. Invoiced palletized and handling charges. Handled questions from customer through incoming calls and e-mails.*Created 50 delivery orders per week.*Generated over 100 invoices per month.*Maximized container pickups from the ports for over 30 reservations per day.*Successfully trained and coached 3 team-members who remained to be the key personnel for the company until present day.

*Communicated with customers and to provide information on popular coffee blends, note their preferences and take feedback.*Educate customers about the history of each coffee blend when inquired.*Noted orders and serve coffee, food and beverages to guests in a timely fashion.