Jean Phan Email & Phone Number

Vancouver, Washington, Us

Vancouver, Wa, Us

• Manage and responsible for daily user administration in Azure Active Directory, Exchange, Office 365 Security & Compliance, Microsoft 365, and Microsoft Teams• Migration and go-live from Viewpoint on-prem to Viewpoint Vista VRL cloud (Provide end user training and access to Vista Enterprise Cloud through VMware Horizon Client)• Manage and responsible for daily administration in Vista Cloudworkspace• Migration and go-live from G-Suite to Office 365 (Provide end user training and documentations) • Migration and go-live from Ubuntu to ServiceNow ticketing system• Manage ServiceNow after user deployment• Manage internal PBX system (Digium)• Manage Procurement (IT hardware & software such as Adobe Pro, Autodesk Collection suites, AutoBid Mechanical, BlueBeam, Bentley View, Compress, NozzlePro, Oracle Primavera 6, PlanGrid, QuoteSoft Pipe, Rhino 3D, SolidWorks, and Tekla BIMsight) • Provide remote support using Microsoft Teams, Cisco WebEx, LogMeIn, and Microsoft Service Terminal Service Connection• Independent time management while providing remote home office support • Manage internal training procedures and documentations (ISO 9001: 2008 certified)

Maintain integrity of the network, server deployment, and security.VPN Client installation and support of users via remote access.

Interfaces with customer and project team with regards to quotes and estimates.Responsible for on time delivery Coordinate multiple DOD projects.Manage PCMRP databaseEnsured all Windows XP and Windows 7 workstations on the production floor is routinely maintained and updated and is compatible with internal application Proficient in reading assembly drawings, schematics, and procedures

Implementation of process improvement programs.Managed ISO 9001:2008 certification programs to ensure continuous registrationDeveloped and document processes for revisions and change control thru enterprise collaborationusing Microsoft Word, Excel, Powerpoint, and Project.Responsible for conducting hardware, process, and system audits.Evaluated systems to determine effectiveness and accuracy.

Washington, Dc, Us

Activated and deployed into Iraq for Operations Noble Eagle, Operations Enduring Freedom, and Operations Iraqi FreedomCoordinated and ensured proper execution of combat operations as an infantry squad leaderLeading team members to search and neutralize conflict situationsCompleted all missions assigned successfully while under direct stressResponsible for the training and supervision of junior Marines

Responsible for on-site configuration and troubleshooting of data storage testing chambers used to test hard drivesBuilt and configured custom Windows 2000 and Windows XP desktops used to test the hard drive chambersProvided hardware and software technical support relating to the test chambers for customers in North America and Asia, both on-site and remoteResearched, evaluated, and provided feedback on problematic trends in customer support requirementsCreated Windows workgroups and set up local Windows NT 4.0 network infrastructurePerformed routine maintenance and on-site repairs, including perform basic solderingDeveloped standards and methods to increase efficiency of repairs and increase reliability