Jean-Pierre Suarez Email & Phone Number

Riyadh, Saudi Arabia

• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.• Act as primary contact for those seeking to make appointments.• Manage and maintain executives’ schedules.• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or… Show more • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.• Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs.• Act as primary contact for those seeking to make appointments.• Manage and maintain executives’ schedules.• Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.• Open, sort, and distribute incoming correspondence, including faxes and email.• File and retrieve corporate documents, records, and reports.• Prepare responses to correspondence containing routine inquiries.• Complete forms in accordance with company procedures.• Make copies of correspondence and other printed material.• Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.• Prepare agendas and make arrangements for committee, board, and other meetings.• Compose, type, and distribute meeting notes, routine correspondence, and reports.• Perform other job related duties as assigned. Show less

Makati City, Philippines

• Achieves monthly quota• Ensures all accounts are constantly visited and serviced• Manages account through different activities• Follows up on account prospects, leads and referrals• Accredits new travel agencies and targets new accounts• Develops and continuously solicits new businesses and prospects• Attends to the processing of application, completion of required documents for refunds, queries and complaints• Assists in claims requirements as… Show more • Achieves monthly quota• Ensures all accounts are constantly visited and serviced• Manages account through different activities• Follows up on account prospects, leads and referrals• Accredits new travel agencies and targets new accounts• Develops and continuously solicits new businesses and prospects• Attends to the processing of application, completion of required documents for refunds, queries and complaints• Assists in claims requirements as needed• Establish strong relationship with front liners and assures speedy processing at BC Head Office• Delivers policies within the required timeline and performs collection, when necessary• Prepares daily and weekly sales calls and itinerary reports• Provides timely feedback to upper management regarding performance or requirements of agencies under my jurisdiction• Adheres to all company policies, procedures, business and ethic codes and ensures that these implemented• Audits and controls issuance of manual OCC• Performs other duties as may be assigned from time to time Show less

Pasig City, Philippines

1. Managed the receiving area, including greeting visitors and responding to telephone and in-person requests for information.2. Organized file systems and maintained softcopy and paper files.3. Served as central point of contact for all units, department and outside vendors needing to gain access to the division.4. Prepared conference rooms for the meetings and trainings.5. Maintained an up-to-date department organizational chart.6. Dispersed incoming mail to correct… Show more 1. Managed the receiving area, including greeting visitors and responding to telephone and in-person requests for information.2. Organized file systems and maintained softcopy and paper files.3. Served as central point of contact for all units, department and outside vendors needing to gain access to the division.4. Prepared conference rooms for the meetings and trainings.5. Maintained an up-to-date department organizational chart.6. Dispersed incoming mail to correct recipients throughout the office.7. Supplied key cards and building access to employees and visitors being coordinated with the company’s Security Department.8. Made copies, sent faxes and handled all incoming and outgoing correspondences.9. Facilitated working relationships with co-tenants and building management.10. Created PowerPoint presentations used for business development.11. Organized files, developed spreadsheets, faxed reports and scanned documents.12. Created weekly and monthly reports and presentations.13. Properly routed policies and memos through the signature process.14. Received and distributed faxes and main in a timely manner.15. Received and screened a high volume of internal and external communications, including email and mail.16. Maintained and reserved the executive conference room calendar.17. Managed daily office operations and maintenance of equipment.18. Streamlined attendance, supplies, fixed asset inventory, policy documentation & safekeeping, gate pass, fax retrieval, SOA retrieval, day 2 checking, issuance of Certificate of Full Payment, PDC-related, employee clearance and ID creation procedure in processing requests thereby reducing turnaround time (TAT). 19. Established Cards Collections Cost Monitoring MIS which helps management in identifying areas for cost savings possibilities.20. Departmentalized Admin Support Team which helped in streamlining admin processes thereby lessening TAT Show less

Makati City, Philippines

1. Collected customer feedback and made process changes to exceed customer satisfaction goals.2. Made reasonable procedure exceptions to accommodate unusual customer requests.3. Provided accurate and appropriate information in response to customer inquiries.4. Demonstrated mastery of customer service call script within specified time frames.5. Improved customer ratings.6. Addressed customer service inquiries in a timely and accurate fashion.7. Maintained up-to-date… Show more 1. Collected customer feedback and made process changes to exceed customer satisfaction goals.2. Made reasonable procedure exceptions to accommodate unusual customer requests.3. Provided accurate and appropriate information in response to customer inquiries.4. Demonstrated mastery of customer service call script within specified time frames.5. Improved customer ratings.6. Addressed customer service inquiries in a timely and accurate fashion.7. Maintained up-to-date records at all times.8. Developed effective relationships with all collections and call center departments through clear communication.9. Ran reports and supplied data to fulfill customer report requirements.10. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.11. Built customer loyalty by placing follow-up calls for customers who reported product issues.12. Formulated and enforced Service Center policies, procedures and quality assurance measures.13. Achieved customer satisfaction rating of 110% within 1 month, exceeding corporate goal.14. Implemented changes to customer service program, resulting in higher customer satisfaction ratings.15. Led the selection and implementation of a new phone system (Collections and Asset Management System – CAMS).16. Provided cross training to staff members.17. Trained staff on how to improve customer interactions.18. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.19. Properly directed inbound and outbound calls in phone queues to improve call flow. Show less

Quezon City, Philippines

1. Collected customer feedback and made process changes to exceed customer satisfaction goals.2. Made reasonable procedure exceptions to accommodate unusual customer requests.3. Provided accurate and appropriate information in response to customer inquiries.4. Demonstrated mastery of customer service call script within specified time frames.5. Improved customer ratings.6. Addressed customer service inquiries in a timely and accurate fashion.7. Maintained up-to-date… Show more 1. Collected customer feedback and made process changes to exceed customer satisfaction goals.2. Made reasonable procedure exceptions to accommodate unusual customer requests.3. Provided accurate and appropriate information in response to customer inquiries.4. Demonstrated mastery of customer service call script within specified time frames.5. Improved customer ratings.6. Addressed customer service inquiries in a timely and accurate fashion.7. Maintained up-to-date records at all times.8. Developed effective relationships with all collections and call center departments through clear communication.9. Ran reports and supplied data to fulfill customer report requirements.10. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.11. Built customer loyalty by placing follow-up calls for customers who reported product issues.12. Formulated and enforced Service Center policies, procedures and quality assurance measures.13. Achieved customer satisfaction rating of 110% within 1 month, exceeding corporate goal.14. Implemented changes to customer service program, resulting in higher customer satisfaction ratings.15. Led the selection and implementation of a new phone system (Collections and Asset Management System – CAMS).16. Provided cross training to staff members.17. Trained staff on how to improve customer interactions.18. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.19. Properly directed inbound and outbound calls in phone queues to improve call flow. Show less

Taguig City, Philippines

1. Managed the receiving area, including greeting visitors and responding to telephone and in-person requests for information.2. Organized file systems and maintained softcopy and paper files.3. Served as central point of contact for all units, department and outside vendors needing to gain access to the division.4. Prepared conference rooms for the meetings and trainings.5. Maintained an up-to-date department organizational chart.6. Dispersed incoming mail to correct… Show more 1. Managed the receiving area, including greeting visitors and responding to telephone and in-person requests for information.2. Organized file systems and maintained softcopy and paper files.3. Served as central point of contact for all units, department and outside vendors needing to gain access to the division.4. Prepared conference rooms for the meetings and trainings.5. Maintained an up-to-date department organizational chart.6. Dispersed incoming mail to correct recipients throughout the office.7. Supplied key cards and building access to employees and visitors being coordinated with the company’s Security Department.8. Made copies, sent faxes and handled all incoming and outgoing correspondences.9. Facilitated working relationships with co-tenants and building management.10. Created PowerPoint presentations used for business development.11. Organized files, developed spreadsheets, faxed reports and scanned documents.12. Created weekly and monthly reports and presentations.13. Properly routed policies and memos through the signature process.14. Received and distributed faxes and main in a timely manner.15. Received and screened a high volume of internal and external communications, including email and mail.16. Maintained and reserved the executive conference room calendar.17. Managed daily office operations and maintenance of equipment. Show less