Troubleshoot platform and client-specific inquiries via telephone and email support and maintain inbound queue management strategies to ensure adherence to the SLAInterpret client requests, tailor conversations according to their needs, and effectively communicate these needs to ensure we are exceeding client expectations - every time!Work cross-functionally with Client Success, Operations, Engineering, and Product teams to deliver full 360-support and surface trends that enhance the end-user experience.Maintain a focus on excellence by meeting or exceeding quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), and productivity (solves/AHT).Ideate, build and scale new ways of thinking about the value White Glove Services brings to clients as well as our internal operational efficiency.