Jean Ryan Email & Phone Number

•Serve as primary, day-to-day point-of-contact for key customer and ensure these activities are aligned with the overall strategy for service delivery.•Manage customer service program to contract and engage subject matter experts to ensure customers’ needs are being met.•Track, analyze and proactively identify issues relating to customer experience and communicate the findings to appropriate management.•Lead weekly and monthly meetings with customer to review incident reports, outcomes and status of longer term issue resolutions.•Identify process issues and collaborate with customer and internal personnel to design and implement improved work flows.•Provide monthly reports relating to customer experience and service performance to contract requirements.

*Fulfilled MAC requests from existing and new customers.*Qualified, quoted, negotiated and followed-up on customer product request.*Project managed system installation.*Knowledge of multiple products and how they work together to provide a complete solution.*Teamed with all areas of the company to complete customer orders and request for information (i.e. Shipping, Engineering, Contracts, Outside Sales, Branch Management, 3rd party suppliers/vendors).*Ensured customers received a responsive and informative reply to all requests.*Trained new MAC sales representatives as needed