Jean Ryan Email & Phone Number

• Serve as primary, day-to-day point-of-contact for key customer and ensure these activities are aligned with the overall strategy for service delivery.
• Manage customer service program to contract and engage subject matter experts to ensure customers’ needs are being met.
• Track, analyze and proactively identify issues relating to customer experience and communicate the findings to appropriate management.
• Lead weekly and monthly meetings with customer to review incident reports, outcomes and status of longer term issue resolutions.
• Identify process issues and collaborate with customer and internal personnel to design and implement improved work flows.
• Provide monthly reports relating to customer experience and service performance to contract requirements.

*Fulfilled MAC requests from existing and new customers.*Qualified, quoted, negotiated and followed-up on customer product request.*Project managed system installation.*Knowledge of multiple products and how they work together to provide a complete solution.*Teamed with all areas of the company to complete customer orders and request for information (i.e..