• Responsible for all HR Processes: Recruitment; Business Partners; Compensation & Benefits.• Responsible for Health, Safety, Environment and Quality.• Acquired ISO 9001, 14001 and 45001 certificates for new Business Line (Value Added Logistics).

• Responsible for Health, Safety, Environment & Quality.• Focused on Change Management, Lean Methodology, and the automation of Quality Control.• Ensured the retention of ISO 9001, 14001 and 45001 certificates.

• Responsible for our retail clients in Wallonia, Brussels, France, Luxembourg and Germany.• In charge of expansion of our portfolio in the public sector in Belgium.• Follow-up of a team of 3 Account Managers, 2 Key Account Managers and 1 Strategic Account Manager.

Responsible of mapping quality issues to ensure the quality of BD myShopi’s services remain at the highest levels demanded by our organization, and expected by our clients.• Managing a team of two Quality Control Team Leaders and ~15 Quality Controllers• Control quality throughout the entire logistical chain, using proactive and reactive control methods: o Define quality research methods o Improve quality by communicating relevant data to the appropriate internal clients o Organize quality improvement projects

Change Management Project @ SNCB for Avertim.• Implementation of a new operational model for mail handling at SNCB, a change management project with an impact on 100 employees and 38.000 users: o Analysis, documentation and improvement of internal processes; o Drafting and implementing a new way of working; o Providing guidance to employees concerning changing processes; o Responsible for the relationship with internal clients concerning both the treatment of complaints and the expansion of (new) services; o Supporting high level Operational Management; o Integration of an external transporter.• Leadership of a team of 7 employees, with the following core responsibilities: o Follow-up, check and correction of centralized address information of SNCB, Infrabel and HR Rail employees; o Processing mail with incomplete or incorrect addresses; o Providing support to operational teams; o Service Desk for mail related issues.

Employed in different analysis and change missions for clients, namely Infrabel & SNCB.

'ConformIT' Project @ Infrabel for Avertim.