Jean W Bailey Email & Phone Number

Toronto, Canada Area

• Provide excellent customer service including active listening, and problem solving
• Respond to questions and concerns over the telephone, service counter
• Utilize problem solving and decision-making skills, to operate effectively in a fast-paced environment
• Respond to emails, telephone to resolve customers’ queries during the first contact
• Accurate and timely entry of information into computer database
• Create service calls for customers requiring service on appliances, furniture or electronics

Toronto, Canada Area

• Maintained reception area/waiting room, and office equipment
• Responded to telephone inquiries
• Liaised with Management, Crowns, Police Officer’s, and Trial Coordinators
• Photocopied court documents, and entered information daily on Outlook calendar
• Advised of any issue to appropriate staff
• Drafted appropriate letters for clients

Toronto, Canada Area

• Maintained a log of proceeding for easy reference and future use by maintaining accurate notes
• Conducted playback at the request of the presiding Judicial Officer
• Ensured safe delivery and storage of electronic recordings of proceedings to designated staff
• Knowledgeable of courtroom proceedings, decorum and protocol and knowledge of the courtroom
• Liaised with judiciary, trial coordinator, clients, counsel, agency workers, police, staff and all appropriate parties in person and by telephone to ensure the timely and effective use of courts
• Understanding of Canadian Criminal Code, Provincial Offences Act, Youth Criminal Justice Act, Can Law, Quick law, and other databases to look up Case Law Provisions, Legislation, and Statues

Woodbridge, ON

• Liaised with insurance adjusters, verifying and reviewing claims
• Opened and routed all correspondence to proper staff members
• Maintained files, documents, and records for claims; updated system database
• Reviewed claims for accuracy and completeness, and processed accordingly
• Responded to inquiries and requests for information from staff and customers

Concord, ON

• Provided quality in-person, front counter customer service by providing timely and accurate information
• Offered guidance and support to customers experiencing problems, order taking, confirmed all outgoing deliveries for next day, and dispatched drivers
• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
• Dealt with all inbound and outbound calls, and responded to inquiries through emails
• Listened closely to customers and adapted methods to suit the audience

Legal Support Services

Certificate, Court Support Services