Jean-Joseph W. Email & Phone Number

Austin, Texas Metropolitan Area

Lubbock, Texas, United States

Led comprehensive evaluations of internal tools and customer offerings, resulting in strategic decisions that enhanced efficiency and client satisfaction. Architected and executed the deployment of Microsoft Intune, streamlining asset deployment and allowing for a >100% increase in assets under management with minimal overhead. Championed the adoption of hybrid and cloud-native technologies (such as Entra and Azure Virtual Desktop), driving cost optimization and… Show more Led comprehensive evaluations of internal tools and customer offerings, resulting in strategic decisions that enhanced efficiency and client satisfaction. Architected and executed the deployment of Microsoft Intune, streamlining asset deployment and allowing for a >100% increase in assets under management with minimal overhead. Championed the adoption of hybrid and cloud-native technologies (such as Entra and Azure Virtual Desktop), driving cost optimization and ensuring improved uptime. Led migrations of clients to Azure Virtual Desktop, resulting in cost savings and increased operational efficiency. Took ownership of custom-built ERPs, achieving remarkable customer operational cost reductions of up to 85%. Provided expert troubleshooting for critical incidents, maintaining service levels and client satisfaction. Diagnosed and provided root cause analysis for deliverability issues across applications, hardware, networks, and operating systems. Evaluate and analyze systems and metrics to provide recommendations for service improvements. Reviewed and updated procedures to ensure the security and resilience of critical systems and data. Create and maintain high-quality documentation of all relevant specifications, systems, and procedures. Assist in the development of processes to maintain business continuity and recovery standards. Show less

Lubbock, Texas, United States

Bachelor Of Science - Bs, Computer Science

Electrical And Electronics Engineering

Bachelor Of Business Administration - Bba, Information Technology