Jeana Harper Email & Phone Number

Brandon, Ms, Us

Fairhope, Alabama, United States

In my capacity as the CBO Manager at CU*SOUTH, I am tasked with delivering exceptional client service and training to the Collection By Objective clients. My role involves working closely with the Collection and Client Experience Teams, where I provide guidance to credit unions on the solutions offered by CU*SOUTH. I am responsible for strategic planning, team leadership, and direct client engagement to ensure that CU*SOUTH's credit unions receive comprehensive, top-notch support. My efforts are aimed at developing solid client relationships, achieving operational excellence, and guiding our credit union partners at CU*SOUTH towards success.

Biloxi, Mississippi Area

Serving as the Executive Management Assistant for Pro Painting Contractors, Inc., I oversaw all aspects of Commercial Painting and Contractor’s office operations. Managed all activities within the accounts payable function, ensuring timely payments of vendor invoices and expense vouchers while maintaining accurate records and control reports. Developed procedures and policies for administrative activities, including record maintenance, document preparation, certified payroll for Government jobs, and other related internal and external operations.

Fairhope, Al

As the Client Experience Manager at CU*SOUTH, I focused on delivering excellent experiences for credit unions using CU*SOUTH and CU*BASE. I managed the Client Support staff, offering ongoing support to both new and existing clients. Additionally, I oversaw training initiatives, conducting expert sessions for credit union staff transitioning to new software and introducing current clients to new products. Furthermore, I played a crucial role in developing and implementing employee development plans to ensure team growth. While managing multiple projects, I prioritized client satisfaction, maintaining efficient workflows and high service standards.

Fairhope, Alabama

Fairhope, Al

Flowood, Mississippi

In my capacity as the Loan Operations Assistant Coordinator, I closely collaborated with the Director of Loan Operations to ensure adherence to internal policies and regulatory standards. I delegated tasks and supervised other assistants while conducting loan reviews across various loan types. Additionally, I established organizational standards for loan files and maintained regulatory document safety. Moreover, I administered and provided training on the bank's imaging system, managed escrow accounting processes, and served as the primary contact for large commercial lockbox accounts, overseeing daily activity verification. Furthermore, I was responsible for balancing General Ledger and Pass-Through accounts related to Escrow and handling collateral release on paid-out loans.

In my role as an Administrative Loan Assistant, I processed loan payments and prepared comprehensive loan packages, ensuring all necessary documentation was complete. Additionally, as a New Account Secretary, I opened various types of accounts and issued certificates of deposit. My responsibilities included conflict resolution for customer account issues, assisting customers with online banking and bill pay, presenting bank services and products to customers, and providing operational support to multiple Lending Officers. I also managed the distribution of incoming and outgoing mail for the bank.

Jackson/Flowood Ms

As Teller Supervisor, I managed three teller locations, including a high-volume commercial vault, overseeing daily armored car deposits and training new tellers. I conducted regular cash and teller audits, balanced cash general ledgers, and addressed customer issues. Additionally, I ensured compliance with bank policies, supervised branch proof and reporting, and contributed to personnel decisions. Responsibilities also encompassed managing cash levels, investigating discrepancies, and coordinating teller training and scheduling.