Jean Cabral Email & Phone Number

State Of São Paulo, Brazil

Brazil

Performing as a DPE at Canada's third-largest bank, I lead a global storage team, responsible for more than 30 PB of data, in 05 data centers distributed across 2 countries and serving over 20 countries. I oversee the implementation and maintenance of IBM, Dell, and Brocade technologies to ensure seamless operations and data integrity.

Brazil

Responsible for maintaining relationships with current clients, addressing their technical needs as well as finding opportunities for expanding client database. Working closely with our customers, building relationships with them and help them to overcome technical challenges.

Hortolandia - Brazil

Responsible for building customer satisfaction through the development, implementation and delivery of technical and business solutions, responding to customer requirements as specified in the contract. Leadership of the service delivery team in the development of strategies, projects, products and businesses, identifying opportunities for growth and profitability of the contract, always ensuring the quality of the service provided by the organization.

Hortolandia - Brazil

Primary contact between the executive and the delivery organization. Acting in account planning and delivery support strategy, ensuring service quality and delivery cost management, always aiming for the best practices to provide services efficiently. Daily outsourcing management, overseeing the delivery of 23 service areas in 3 countries. Management of the established objectives of the customer's service level agreement (SLA). Oversight of competency managers with 260+ employees providing infrastructure services for a Fortune 250 company.

Hortolândia, São Paulo, Brazil

Worldwide projects of administration, coordination and support for the collaborative IBM Lotus Domino and Notes, acting as a technical specialist (Subject Matter Expert) in large companies such as Whirlpool, NiSource and Dow Chemical.

São Paulo, Brazil

Planning and implementation of all IT infrastructure throughout Brazil (headquarters in Miami). Responsible for Brazil IT management and active participation in LATAM management.

São Paulo, Brazil

2nd level support and coordination of a team with 12 technicians under an outsourcing contract signed between HP and VIVO.

São Paulo, Brazil

Consulting in a wide variety of customers in different environments and systems, acting with deployment, management, support and training. Main customer (Bank Boston, Ernst & Young, Banco Santander, Equifax).

São Paulo, Brazil

Responsible for users support, active participation in the infrastructure management of IT, servers, mail, infra-cabling and on projects including the standardization of S.Paulo and R.Janeiro according to the head office in Canada.

Postgraduate Degree, Computer/Information Technology Administration And Management

INFORMATION TECHNOLOGY MANAGEMENT

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Technology Management Processes