Jean Casanova Email & Phone Number

• Responsible for leadership of knowledge management of the Severson Information Center including Knowledge Management strategies and business processes related to the use and reuse of information across the enterprise.• Drive the use of best practices in resource allocation, risk management, collection development, supplier management, research, new information product development, training and IT systems based on understanding the information needs of members and employees related to leadership, project execution and functional work. • Drive the identification and engagement of members with subject matter expertise to assure understanding member’s knowledge needs and to keep abreast of the trends and challenges affecting members. • Engage all Alliance and Families International content leaders as well as Alliance members, in generating a robust series of knowledge products. • Measure and improve the quality of products and services delivered.

Milwaukee/Cleveland

• Direct the strategy, implementation, measurement and continuous improvement activities for the Eaton Communities program. • Drive programs that have significant operational and financial impact. In both 2010 and 2011, Communities saved employees more than 6,500 hours and yielded a $5 million financial impact due to cost savings, cost avoidance and increased sales. • Manage a globally-dispersed Community Program Office (CPO) staff.• Oversee the alignment of CPO activities with Eaton’s corporate, business and learning strategies. • Lead Community awareness, training and marketing programs to increase membership and usage. In 2011, membership more than doubled to 25, 267 – approximately one-third of all Eaton employees. • Instituted a fee-based support service that assists Communities in creating and updating their online spaces. The service also generates revenue for Eaton University.

Milwaukee

• Created strategies for building global Communities that would support the company’s learning strategy.• Defined and implemented processes to ensure that Communities remained sustainable over the long term. This included implementing a suite of IT tools; training Community leaders in best practices; creating governance for sponsorship, infrastructure, support and measurement; and developing an information life cycle policy to keep content fresh and relevant. • Provided top-level leadership for three Communities: Eaton Business Systems, Knowledge Management and Community Leaders.

Miwaukee

• Assessed the company’s technical information needs and, based on the findings, established access to relevant resources, including self-service tools and full-service research consultation.• Led a team that transformed the Eaton Library from a print to an electronic collection, which expanded access from a local to a global audience.• Created and implemented a database for storing and accessing research records.• Developed and launched a competitive intelligence boot camp for sales and marketing professionals.• Researched and qualified Eaton’s new patent search software and provided instruction on how to use it.• Maximized Library budget through relationship building with suppliers, strategic contract negotiation and systematic product implementation.

Greater Milwaukee Area

Provided support for research project related to web-based education in the School of Library and Information Science.

Greater Milwaukee Area

Leveraged 20+ years of experience in occupational therapy to provide classroom and clinical instruction at the School of Allied Health, Department of Health Sciences.

Greater Milwaukee Area

• Provided strategic guidance and project management for organizations needing a better way to manage and track rehabilitation data. • Major accounts included The American Society of Hand Therapist and Treat-it.com, an open platform software solutions provider serving the non-physician healthcare market.

Greater Milwaukee Area

Therapist, supervisor, clinical coordinator, Quality Assurance team Leader

Greater Milwaukee Area

Hand Therapist treating traumatic hand injuries

Greater Milwaukee Area

Occupational Therapist in general practice

Mlis

Bs, Occupational Therapy