Jean Chaaly Email & Phone Number

Riyadh Province, Saudi Arabia

Lebanon

✓Network Performance Analysis and Troubleshooting Conducts detailed analysis and continuous monitoring of network performance, effectively troubleshooting issues to maintain optimal operation. Provides comprehensive technical support for network-related incidents via phone, on-site, or remotely, ensuring timely updates to the system database.✓Network Infrastructure Management Installs, upgrades, and maintains a wide range of network equipment, including routers, switches, wireless devices, VPNs, firewalls, load balancers, Web Application Firewalls (WAF), and proxies. Executes routine maintenance activities to guarantee the ongoing health and stability of the network.✓Network Configuration and Documentation Develops and maintains extensive documentation for network configurations, processes, and procedures. Utilizes advanced network monitoring tools to detect conditions requiring corrective actions or performance tuning.✓Network Design and Implementation Designs and implements comprehensive LAN and WAN solutions to meet organizational needs, planning and executing upgrades to enhance overall network performance. Deploys and manages secure tunnels to ensure efficient and reliable data transfer.✓On-Site Network Equipment Configuration Performs on-site installations and configurations of network equipment, ensuring optimal functionality and performance.✓Network Security Management Configures and manages firewalls to enforce robust network security policies. Collaborates with cross-functional teams to define and implement networking rules and access controls. Monitors and responds to network/security alerts from WAF, IPS and EDR, ensuring the security and integrity of services.✓Professional Development and Innovation Keeps abreast of the latest IT trends and technologies, proactively suggesting enhancements to improve network operations.

Lebanon

✓Network Upgrades and Equipment Maintenance Conducted network upgrades and tested/replaced failed or faulty equipment, primarily focusing on Cisco devices: Routers L2/L3 Switches Firewalls IP Phones✓Installation and Maintenance of LAN/WAN Infrastructure Executed new installations and ongoing maintenance for LAN/WAN infrastructure. Assisted in deploying project-based solutions.✓Communication Protocols and Configuration Managed and configured all communication protocols, including: WAN Links Internet Links DSL IP Phone Recording✓Network Monitoring and Troubleshooting Monitored network performance daily using SolarWinds. Troubleshot issues within the LAN/WAN infrastructure. Successfully accomplished LAN migration projects.✓Technical Documentation and Staff Mentoring Authored precise and comprehensive technical documentation. Mentored less experienced staff, providing guidance and support.✓System Backups and Supplier Coordination Performed automated system backups, specifically for Cisco Unified Communications Manager (CUCM). Maintained regular follow-ups with suppliers, such as ISPs and network support providers.

Beirut District, Lebanon

Outsourcing at BLF Geitawy, Head Office - Lebanon✓User Support and Problem Resolution Communicated with all BLF s.a.l users to investigate and resolve issues both remotely and on-site.✓Software and Hardware Maintenance Maintained pre-packaged software applications on the LAN. Installed and configured physical and virtual computer servers and desktops.✓User Account and Security Management Established and maintained: User accounts Profiles File sharing Access privileges Security protocols✓System Backups and Recovery Performed regular system backups and recovery operations. Replaced failed or faulty components to ensure continuous system functionality.✓Technical Documentation and Network Monitoring Authored precise and comprehensive technical documentation. Monitored network performance to ensure optimal operation.✓Recommendations for Network and Server Enhancements Provided recommendations for network and server hardware and software improvements.

Lebanon

-Communicating and interacting with customers to determine their needs. -Performing network upgrades -Configuring and setting up LAN/WAN equipment as well as replacing and testing failed or faulty equipment covering mainly Cisco ✓ Routers ✓ L2/L3 Swicthes ✓ Cisco IPS, ASA Firewall ✓ IP Phones-Assisting in the installation, performance and maintenance for the LAN/WAN infrastructure.-Troubleshooting Network connectivity remotely and on-site -Writing supporting documents describing in details all work completed.-Traveling to customers sites outside the county to complete networking projects or for maintenance.-During this period I experienced working on ✓ Cisco Routers ✓ Cisco Switches ✓ Cisco IPS ✓ Cisco ASA Firewall ✓ Cisco IP Phones

Lebanon

-Archiving hard copy files to the system by using the Laserfiche system. -Responsible to make sure that all the data has been well archived without changes and to meet the dead line of each project.-Project successfully completed for : ✓ Fransabank Group s.a.l - Lebanon ✓ International College (IC) - Lebanon ✓ TOUCH managed by Zain, One of the two mobile telephony and data operators. - Lebanon

Lebanon

It was a very informative experience , I could gather a lot of information from my mentor while troubleshooting the issues such as printers connectivity, internet consumption as well as working on-site and how to find the right solution.