• Defined content and selling strategy for new product like compliance recording and chatbot/voicebot• Provided business consulting services to strengthen client success• Cultivated customer relationship by advising clients on digital transformation

• Promoted new business and expanded firm’s professional network in France, Belgium and Luxembourg• Developed and implemented new strategies and policies in collaboration with partners to establish and achieve long-term business objectives

• Led team of Partner Managers to cultivate relationship with major Systems Integrators and leading Software Vendors.• Developed annual account objectives and formalized partner’s communications.

• Oversaw daily activities including project status follow-up, monthly executive reporting, budget follow-up• Achieved on-budget and on-time project management to adhere to project goals• Executed personally the program management for key clients• Managed customer relationship, escalation and crisis

• Managed worldwide (21 locations) project teams, support teams and testing teams• Ran four main transformations projects• Reached revenue target of 72 million euros in 2011

• Directed a group of 80 project people• Executed personally the program management for key clients• Managed customer relationship, escalation and crisis• Reached revenue target of over 20 million euros in 2005

In October 2005, when the Global Support Manager left the company, I took responsible for maintaining and evolving the worldwide support organization to meet the needs of our fast-growing companyRegional Support Manager EMEA (from Sep 2003 until Oct 2005)In 2001 inn Parallel with my job of project manager, I was requested to create the local support team in Belgium.I did the recruitment and also the 24 by 7 support of the European customers.Since end of 2002 as a full time… Show more In October 2005, when the Global Support Manager left the company, I took responsible for maintaining and evolving the worldwide support organization to meet the needs of our fast-growing companyRegional Support Manager EMEA (from Sep 2003 until Oct 2005)In 2001 inn Parallel with my job of project manager, I was requested to create the local support team in Belgium.I did the recruitment and also the 24 by 7 support of the European customers.Since end of 2002 as a full time job, I was responsible for maintaining and evolving the existing support service to meet the needs of our fast-growing company. This is an autonomous, hands-on role with a strong operational focus to continually improve the organisation, to stabilise the current service, run it effectively and grow it in line with the new operating model. This includes adapting the role itself, to suit the ongoing climate of change. Show less

In 2001 inn Parallel with my job of project manager, I was requested to create the local support team in Belgium.I did the recruitment and also the 24 by 7 support of the European customers.Since end of 2002 as a full time job, I was responsible for maintaining and evolving the existing support service to meet the needs of our fast-growing company. This is an autonomous, hands-on role with a strong operational focus to continually improve the organisation, to stabilise the current… Show more In 2001 inn Parallel with my job of project manager, I was requested to create the local support team in Belgium.I did the recruitment and also the 24 by 7 support of the European customers.Since end of 2002 as a full time job, I was responsible for maintaining and evolving the existing support service to meet the needs of our fast-growing company. This is an autonomous, hands-on role with a strong operational focus to continually improve the organisation, to stabilise the current service, run it effectively and grow it in line with the new operating model. This includes adapting the role itself, to suit the ongoing climate of change.DUTIES• Strategy of the Support organisation• Management of the Support Operations• Customer Relationship Management• Human Resource• Finance & Administration• Communication & Reporting Show less

In 2001, I managed two projects for one of our customer in Belgium.Each project took an average of 3 months including testing and implementation.

I was hired by Mobistar for the testing and implementation of their new IN platform.The tests executed were Functionality testing, Provisioning testing, Load testing and Integration testing.The testing took an average of 6 months.After the testing, I did with the supplier the implementation on site of the platform and the step-by-step migration to the new platform.I was also 24 by 7 on-calls for every problem during 6 months.This was including hardware, middleware and… Show more I was hired by Mobistar for the testing and implementation of their new IN platform.The tests executed were Functionality testing, Provisioning testing, Load testing and Integration testing.The testing took an average of 6 months.After the testing, I did with the supplier the implementation on site of the platform and the step-by-step migration to the new platform.I was also 24 by 7 on-calls for every problem during 6 months.This was including hardware, middleware and software. Show less

I started at Proximus as “switch” engineer in the operational team.After 2 months, they transferred me to the “Value Added Services” department that was taking care of the Voicemail, SMSC and IN platform.I became VAS expert after one year for the Alcatel IN platform.I was on-call for all the systems one week every month but focusing on IN during the day.