Selling leisure and business travel including custom tours to all areas of the world.

Responsible for assisting passengers, including VIPs with claims post-travel. Specialties include personal injury and pet issues (loss, death). Act as disability specialist and Complaint Resolution Official (DOT mandated). Train new hires in claim handling and telephone resolution. Provide coaching for overcoming obstacles with difficult cases.

Answered inbound phone calls from prospective passengers. Continually a leader in number of calls taken as well as percentage of calls turned into sales. Assisted guests with hotel and car bookings in addition to airline reservation. Repeatedly selected to train new employees in call handling and sales.

Keeping 11,000 members happy by assuring that a staff of 12 provide friendly, efficient service. Increasing membership by working with local businesses. Making sure that those less fortunate are able to take advantage or the amazing programs offered by the YMCA by providing financial aid when needed. Hiring staff that exemplify the Y's core values and working with management to assure that all departments have open communication.