• Maturing a new Agile Release Train (ART) from inception, coordinating across multiple teams to deliver high-quality software solutions.• Organized and facilitated Program Increment (PI) planning sessions, ensuring alignment of team objectives with organizational goals.• Acts as a key liaison between stakeholders, ensuring clear communication of priorities, dependencies, and progress, leading to enhanced stakeholder satisfaction.• Proactively identified and managed risks and issues, implementing mitigation strategies that maintained project timelines and quality standards.• Provide ongoing coaching and mentoring to Scrum Masters and team members, fostering a culture of continuous improvement and Agile best practices• Maintain metrics dashboards to track team performance and delivery progress, providing transparency and data-driven insights for continuous improvement.• Oversaw the integration and optimization of tools such as Jira, Confluence, EasyBI, Analytics• Managed resources effectively, ensuring optimal allocation and utilization under Managed Service Model• Managed delivery as both RTE and Scrum Master for the Enterprise Content Modernization Team using SAFe 6.0 practices• Managed delivery for Enterprise Architecture modernization team structuring SAFe 6.0 practices • Managed delivery for the Claim portfolio, enabling claim payments with external vendors and downstream financials.• Led Cloud Enablement delivery team to build an in-house API Developer Portal for internal and external partners• Managed Google Apigee delivery team integrating provider/consumer APIs• Successfully implemented a $3.7M IT solution for WC Medical Management provider payments on time and under budget using Dual Scrum.• Established resource plans and estimates for programs of $3M+.• Screened, contracted, and coached direct contractor reports.

- Expert in guiding teams through the Scrum process across multiple portfolios facilitating daily stand-ups, sprint planning, review, and retrospective meetings.- Dedicated to coaching teams and individuals to embrace Agile values, principles, and practices, enabling them to deliver high-quality products.- Committed to serving the team by removing impediments and promoting a culture of empowerment, accountability, and continuous learning.- Skilled in facilitating effective communication and collaboration among team members, product owners, and stakeholders.- Proactively identify areas for improvement and implement strategies to optimize team performance and project delivery.- Proficient in using Agile project management tools such as Jira and Confluence to track progress, manage backlogs, and facilitate transparency.

• Manage application development, implementation and maintenance of multiple business critical applications administering claims, litigation and non-litigation management.• In February, 2019 - managed development efforts to implement claim processing functionality for Medical financial transactions. Successfully delivered on time and under budget by 200K.• Maintained focus on moving legacy applications and integrations to newer platforms. • Developed, implemented and manage Agile (Kanban and Scrum) practices suited for the Claim development model. • Provide Agile coaching.• Responsible for building and managing relationships with vendors that supply technology services. • Ensure that vendors meet or exceed their contractual obligations by delivering quality products and services on time. • Coordinate, review and approve T&M and Fixed Fee contracting agreements.• Manage the accuracy, approval and payment of vendor invoices submitted.• Established high-level resource plans and estimates for Programs of 1M and above.• Responsible for annual budget planning and budget adherence.• Mentor direct and indirect reports to foster personal growth.

• Collaborate with the application development team and product team to achieve cost effective support, enhancement, and optimization to meet the operational service targets. • Provide thought-leadership on Service Management and best practices.• Established policies, organized and structured in processes and supporting procedures.• Provide thought-leadership in the areas of operational reporting and metrics, to improve existing metrics and identify future measurement opportunities.• Provide coaching to team members, by supporting the vision and direction of the organization as a whole and the team specifically• Manage departmental develop plan, and team work activities; developed project plans in combination with sprint planning using Agile/Scrum methodology.• Take ownership of issues and drive escalations.• Prepare, update, maintain and execute Quality Assurance Plans• Prepare, update, maintain and execute Release Management Plans• Interfaces with senior business and IT management on major events to discuss areas of success/improvements needed• Work directly with CTO to influence and define actions to improve application.

• Managed application design, development, implementation and maintenance of multiple business critical applications administering over 505k+ memberships and $100.2m+ in Blue Cross Blue Shield medicare plans.• Managed production support team responsible for receiving incidents and small enhancement requests from end users. • Presented, planned, and implemented best practices for release management (SDLC), work intake and business prioritization workflow process, incidents triage standards and on-call rotation/support. • Performed IT project management for development efforts following standard Waterfall and Agile (Scrum) methodology.• Oversaw three Scrum Workstreams in support of the Affordable Care Act

• Directed application design, development, implementation and maintenance of multiple business critical .Net/Oracle applications administering mutual fund products.• Directed application design, development, implementation and maintenance of multiple business critical SOA/Oracle applications administering mutual fund products.• Planned and presented the future state technology direction for the next generation of web based solutions for Retirement Plan division.• Project managed (modified waterfall) technical solution to consolidate customized 100+ complex payroll processing databases to streamline operations while adding scalability in support of future marketing strategy using broad based Java framework.• Directed production support staff responsible for receiving incidents and small enhancements from end users. This team consisted of business analysts and senior development staff. • Performed IT project management for many development efforts following standard PMO methodology from initiation through the close process.

Director, Application Development 1998 - 2008• Directed application design, development, implementation and maintenance of multiple business critical applications administering $2m+ in revenue daily. • Key technical director charged with the design and development of new Variable Universal Life Product line partnering with key business leaders to ensure workflow efficiencies.• Key technical director charged with providing a common New Business/Underwriting front-end merging Universal Life product line from HP3000 to SQL Server environment.• Key contributor in leading 3 to 4 medium sized product releases per year maintaining competitive market edge.• Lead the design, development and implementation of keyless application entry including automated underwriting partnering with internal Web technology area.• Improved production efficiencies eliminating 98% of all manual process through automation.• Improved batch operations eliminating coding deficiencies by 60% through instituting structured unit/regression testing procedures. • Lead the application design, development, implementation and maintenance of 20 financial applications supporting three statutory companies and one 3rd party arrangement.• Established development standards and readily adapted to maintain operational efficiencies.Programmer/Analyst, Client Server Dev. 1992 - 1998Lead developer responsible for the enhancement and maintenance of in-house developed financial applications to include but are not limited to disbursements, general journals, cash, STAT and GAAP ledgers.Supervisor, Commission Accounting 1990 - 1992Commission Accounting Specialist 1989 - 1990