Manage the implementation of process designs and business strategies in accordance with TCT's values of "members-first service" and "people over profits." Ensure key performance metrics are met and employees are motivated to do their best for the team. Oversee the day to day operations regarding payment systems, cards, IRAs, account support, overdrafts, quality control, etc. Manage projects to improve the credit union's delivery of service in the areas mentioned above.

Oversee the CAP COM Cares Foundation, the philanthropic charitable giving arm of CAP COM Federal Credit Union and the heart of CAP COM's brand. Responsible for fundraising initiatives, grant distribution and strategic partnership development to improve lives in the Capital Region.

Develop and Administer the Records Management and Vendor Management Programs, including Imaging and Purchasing. Implement and maintain supporting systems, including databases. Identify and implement program enhancements. Prepare project plans and manage a portfolio of ongoing projects. Supervise and develop staff. Create and maintain related policy and procedure.

Front-line transaction processing and cash handling, account opening, IRA administration, marketing campaign design and implementation, administrative assistant related work, general ledger account reconciliations, compliance program administration and training for staff, Microsoft Server and Exchange Server certifications, call report preparation and submission, budget preparation, project design and implementation...