Jeane C. Ely Email & Phone Number

Vancouver, Colúmbia Britânica, Canadá

• Manage guest check-in process efficiently, ensuring a smooth experience for all passengers.• Supervise and provide guidance to the check-in staff, ensuring they adhere to protocols and standards.• Verify passenger documentation, such as passports and visa.• Maintain accurate records of check-in activities and report any discrepancies or issues.• Monitor and manage check-in queues to minimize wait times.• Assist guests with inquiries and provided information on onboard services and facilities, contributing to a welcoming environment.• Address guest complaints and resolved issues promptly to maintain high satisfaction levels.• Train new guest services staff, enhancing team performance and service quality.

São Paulo, Brazil

Smurfit Kappa is a multinational company from Ireland and one of the leading providers of paper-based packaging solutions in the world, with approximately 47,000 employees in over 350 production sites across 36 countries. Results-oriented professional with a focus on estimates, Sarbanes-Oxley (SOX) controls, the month-end close process, KPI analysis, and achieving results.• Performed internal controls in order to comply with the company policies• Analyzed security risks and reliability of financial and accounting information• Processed mapping with focus on continuous improvement and risk mitigation• Monitored inventory levels, tracking inventory movements, and ensuring that adequate stock is available, while minimizing excess or obsolete inventory• Developed and coordinated action plans• Analyzed and prepared financial and operational reports for senior management and the group• Closed monthly operation and P&L analysis• Planned and controlled budget/forecasts and expenditures• Cooperated with external organizations (audits, insurance companies)

Bento Gonçalves, Rio Grande Do Sul, Brasil

Nova Petrópolis, Rio Grande Do Sul, Brasil

• Verified the correct execution of work routines and compliance with standards and guidelines through internal controls.• Identified risks and executed tests, preparing internal audit reports.• Monitored and followed up on action plans and identified opportunities.• Mapped processes and identified initiatives and projects for continuous improvement, enhancing productivity and customer experience.• Provided management information to senior leadership.• Managed budgeting processes.• Developed policies and manuals.

Nova Petrópolis - Rs

• Entered accounting data and reconciliations • Managed cost and budget• Controlled assets and projects• Supported the areas of identification and mitigation of risks in their activities• Supported the implementation of recommendations for improvements from audits and regulatory, as well as the action plans proposed in the Process Risk Plans• Closed monthly operation and P&L analysis• Analyzed and prepared materials for presentations to the various report and deliberation committees• Supported in the creation, updating and review of internal regulations linked to operational risk and internal control topics

Risk Management Planning In Projects

Master Of Business Administration (Mba), Controlling, Finance And Audit

Bacharelado, Accounting

International Business Management