Jean Ellefson Email & Phone Number

Alfred, New York, United States

Working to make the world a better place one mind at a time. Joined Alfred University as an adjunct instructor, visiting, now full-time College of Business Faculty at Alfred University. Sharing and learning in Business Statistics, International Business, Management Information Systems, Contemporary Business and consulting projects in the MBA Capstone course. Research interests include system dynamics, especially where innovation, entrepreneurship, diversity and technology are concerned.

Pittsford, New York, United States

Supporting start ups and new business ventures through application of skills, tools and growth experience. Available as a resource for teams looking to move through hockey stick growth, applying systems experience to support and guide through the potential chaos of growth. When teams need a multi-talented experienced player with rolled up sleeves.

Driving entrepreneurial opportunities for women while enabling ease of shopping for households around the world. As Interim Chief Operations Officer for the start up, drove pilots in Ukraine to provide business metrics and processes enabling customer value.

Webster, Ny

Drive process changes in the Research and Product Development Space, including the phase gate product development cycle, security requirements and implementation, research and development engineering prioritization, communications, governance and employee engagement. Integrated resources together to create the Webster Accelerator driving new innovation through the use of "start up way" principals and business model development.

Rochester, New York

Led Americas subsidiary through exponential growth, including associated culture and infrastructure changes. Delivered analytical based assessments to enable business insights and improve productivity, resulting in sales to deliver client productivity enhancements. Consultancy growth in analytical workflow analysis and process improvement. Navigated culture shift and engagement of acquisition effectively into large corporate culture while maintaining the strategic reasons for purchase. Enabled with people, tools and processes. Successfully delivered improved quality, flexibility, double digit revenue growth and double digit profit growth while lowering costs and improving customer satisfaction and employee satisfaction.

Global, Chennai, India, Then Rochester, Ny Usa

Significantly improved business risk position through the development, implementation and governance of improved security processes in accounts globally. Drove communication and training throughout global population to enhance implementation of best practices and ensure adherence to required policies. Implemented improved visibility to appropriate information to ensure accurate and productive processes utilizing appropriate analytics and reporting.

Chennai Area, India, Including Mumbai And Delhi

Act as a catalyst for change in a rapidly developing services structure through the management of existing and developing new standards. Align local and global policies, procedures and processes resulting in improved financial results. Direct Global Security Program ensuring a secure environment for company and customer globally. Direct transition of Client MegaDeal and drive performance through the management of pre-sales operation including Systems Architects, Client Associates and Pre-sales analysts.

Uxbridge, United Kingdom

Implemented projects to support European common processes and propagation of best practices from pre-sale through transition to service delivery. Notable projects include creation of a standard service delivery model for management of global deals. Assessment process, tools creation and implementation for services accounts and deals. Implementation of same account revenue growth programs, including offerings, processes, incentives, training and tools resulting in increased revenue growth. Direct implementation of security processes and procedures for Global Service Customer Accounts. Services change manager for significant implementation of SAP and associated processes, including requirements gathering, validation, process implications, people training, go live and ongoing improvement and updates. Perform market analysis and new requirements definition for services. Drove projects to improve communications and reporting throughout the European accounts. ITIL Version 3. Certified Lean Six Sigma Black Belt.

Dublin, Ireland

Programme manager utilizing lean process improvement practices for global strategic projects to improve operational processes resulting in improvements in cycle time, profitability and customer value. Improvements include supply chain forecasting for device allocation, security processes for customer accounts, organizational roles and responsibilities clarifications, selection of time tracking technology, technology requirement identification and prioritization, inventory management, delivery of order management tool and improvements in the due diligence process and total cost of ownership negotiations. Security Officer directing implementation and management of security processes for Global Service Customer Accounts. Significant coaching of projects and Lean Six Sigma candidates.

Welwyn Garden City, United Kingdom

Defined strategy and deliverables for data mining, including applications, toolset and technology selection. Identified opportunities and negotiated contracted deliverables with value chain partners. Led team, located in three countries, to create and deliver integrated cross organizational plan for data mining research, resulting in new techniques and tools for machine data analysis of field devices as well as an applied research competency. Delivered systems thinking and system dynamics training. Supported design and implementation of Corporate Design for Lean Six Sigma Initiative through the creation of a model for Cultural Change Initiative Adoption. Created model integrating device reliability and predictability requirements with spares requirements and field performance. Certified Design for Lean Six Sigma Green Belt.

Rochester, New York Area

Inbound and outbound marketing for successful market solutions. Identified and selected technologies. Delivered validated requirements, goals, naming and branding. Created and delivered marketing collaterals. Focused on the variable information space, acted as the primary interface including marketing, delivery teams and sales channels. Drove content and solutions as the marketing interface for inbound and outbound requirements. Created and implemented the Market Attack Plan, including the marketing strategy for market development. Served as Marketing Budget Focal point; optimized and operationalized marketing budget of $15M. US Patent for variable information technology and applications received 2007

Rochester, New York Area

Created and optimized operations for Production Solution Platform Groups. Led the delivery and management processes, both inter and intra group, including HR (75+), operations, budget, business cases, strategy, quality process and development process. Deliverables included: Market Attack Plans, financial plan ($12M) and cross-organizational competencies. Chaired operations reviews, developed and maintained the Operational Dashboard, program business cases and the templates and the processes to support them.

Rochester, New York Area

Solution Manager for delivery of a product incorporating hardware, software and services in areas of Knowledge Management. Responsibilities included development delivery, budget management and strategic partner management. Delivery of solution pilot in conjunction with major customer account. Team responsibility: 18 members, budget $2.4M.

Performed market analyses and recommended strategies for market attack and product development. Integrated point product requirements into platform goals and strategies enabling broader market reach, lower cost and consolidated leverage in supplier relations. Liased with market research firms to develop and implement new product placement and marketing strategies.

Created and led a multi-national, cross-functional team responsible for sales, marketing, service, distribution, manufacturing and engineering support. Instrumental in improving overall customer satisfaction by 26% while reducing product service cost by 50%. Instituted process and procedures for measuring and monitoring worldwide customer satisfaction.Organized and led focus groups to collect and classify customer requirements.Reported to Divisional President and led a strategic product improvement team to improve product performance and call center performance by 20%. Managed Software Audit Group. Included third party management of partners and suppliers.

Developed quality and reliability growth projections and roadmaps (continuous track) for the multi function device platform program. Performed modeling and forecasting of product field performance from in house manufacturing, engineering and testing data. Created and implemented new testing procedures and models to improve customer satisfaction and product reliability. Presented to Corporate Director on weekly basis. Managed and directed Software Audit Group. Facilitated Problem Management Committee and managed problem process.

Managed and led quality assurance and testing organization of 30 direct reports to deliver qualified platforms for multi-function product systems.

Led problem management, problem characterization and solution verification for multi-function product team. Facilitated Problem Management Committee and managed program team problem process.

Systems test and software quality assurance, including applications behavior documentation and software problem validation.

Remote

Adjunct instructor for courses in system dynamics.

Greater Boston Area, Remote

Teaching assistant for courses in system dynamics.

Ms, Management And Engineering

Activities and Societies: Crew

Institute For Applied Computational Science (Iacs), Workshop For Data Science Pedagogy

Ms, Statistics

Bs, Chemical Engineering

Activities and Societies: Alpha Phi Omega, EnCouncil, Lifeguard Corp

Ba, Philosophy

Activities and Societies: Alpha Phi Omega, EnCouncil, Lifeguard Corp