Jean Esch Email & Phone Number

Meyrin, Ge, Ch

Genève, Suisse

- Main E-Commerce contact person for all markets and CRC across the world on phone sales and operations. Lead of a community sharing insights and best practices promoting sales performance.- Managing the E-Commerce sales and operations in Europe, involving supervising a team of 9 indirect reports (1 Team Leader, 8 Ambassadors), answering day-to-day requests, managing the portfolio of orders and organising incentives and trainings.- Analysing global performance and tracking key KPIs such as phone sales evolution, client satisfaction, SLA, and model stock fulfilment.- Implementing outbound campaigns to CRC and monitoring results.- Defining Model Stocks for every E-Commerce platform bi-annually in collaboration with Supply Chain department based on product performance and potential.- Facilitating Omnichannel initiatives in collaboration with the Retail team and Markets.

Genève, Suisse

Plan-Les-Ouates, Genève, Suisse

- Responsible for global jewellery stock allocations and distribution.- Key operations contact person for Markets, Logistics & Distribution Planning.- Management of the out-of-range product segment (global Staff Sales, HeritageProject, Destruction).

Genève, Canton De Genève, Suisse

- Supervised boutiques stock management, including allocations of pieces according to sales opportunities and daily needs.- In charge of Visual Merchandising in Swiss Retail and Wholesale networks.

Meyrin, Canton De Genève, Suisse

- Supported store planners with the delivery of jewellery, watches andaccessories within Retail and Wholesale networks.- Managed Cartier staff sales for Richemont employees in Switzerland.- Supported store planners with the delivery of jewellery, watches and accessories.

Selfridges, London, United Kingdom

- Welcomed and advised local and international customers.- Took part in admin tasks: repairs, special orders, daily reports, transfers.

Région De Mumbai, Inde

- Learned the basics of diamonds polishing and assortment (according toclarity, colour and cut).

Région De Liège, Belgique

- Buying gold from professional and private individuals.- General store work: merchandising, cash management, customer relationship, sales- Purchasing of jewellery at Vincenza Oro.- Improved the company communication through the creation of a Facebook page anddesigning an advertisement for the local newspaper.- Settled a partnership with an art gallery to customize the showcases.

Double Degree In Global Business - Cesem, Reims (France) / Dcu, Dublin (Ireland), Global Business, 2.1

Activities and Societies: Squash, International Relations, Hiking, Indian societyLectures: New Enterprise Development Business Project.

Double Degree In Global Business Cesem-Dcu, Global Business, 2.1

Activities and Societies: Member of ACCES (luxury, wine and champagne society) Cotisant Reims Junior Conseil (Junior Entreprise de NEOMA.

Leaving Certificate (Baccalauréat Scientifique), Sciences