Jeaneth Getalado Email and Phone Number

Sole proprietor of Constantine. A maki sushi home business that was established in 2021 and intended solely as a part-time family business. Responsible for managing Constantine's overall operations, including but not limited to order process, recipe creation, inventory, customer service, sales and marketing such as content creation of graphic promotional posts and videos thru social media accounts.Design and create the brand logoSchedule content plans for engagement and brand exposureCreating new content/Repurpose old contentDesign graphic posts for promotional and seasonal postsCreate promotional videos and reelsCompetitor analysisUpdating automation accordingly

Payment software set up for new and existing clients, property sites, and accountsMaintain and update client accounts as neededProvide feedback to Consultant through the implementation processResearch and resolve client questions, issues, and problemsReview data inputs for accuracy/completenessThorough checking of legal documents and contracts

Responsible for daily audit of the guest ledger including all transactions of the Front Office and F&B outlets as well as the daily balancing of the guest ledger and preparing of daily reports. Verify that all transactions performed at the front desk and F&B outlets are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in the system.Verify that all transactions performed at the other operating departments are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS/POS system; to balance POS transaction report with PMS transaction report.Reconcile Opera vs Micros revenue and post necessary correction entries for the breakfast package.Reconcile credit card machines with Opera credit cards report.Ensure that the revenue of the day is completely and correctly accounted for. Perform end-of-day closing process and print out all related reports.Initiate the backup process and ensure its completion.Directly reports to General Manager with a dotted line to Income Auditor.Closely works with all night shift POS cashiers and Front Office staff.

Welcome the guests whether on the phone or in the hotel and ensure that the check-in and checkout procedure are handled very well.Prepare lists of arrivals, departures, residents and VIPs.Prepare the allocations for groups.Manage the hotel petty cash and the sale of rooms in the hotel.Prepare a bill with the details provided by all other outlets in the hotel.Inform the guest of all the conditions related to their stay in the hotel.Inform the guest of all the services available at the hotel.Ensure that all guests who stay at the hotel are completely satisfied and all interactions with them are handled in a very professional manner right up to the payment of the bill. Ensure that the quality of the service offered to the guest is in accordance with company and Brand standards.

Providing technical assistance for a leading mobile phone brand. Managing multiple priorities or assignments simultaneously (e.g., receiving customer information over the telephone while inputting/searching for data on the computer.) Troubleshooting and isolating the device's issue to determine if the customer is having software or hardware problem with the device. Guiding customers through corrective steps. Making sales in certain situations such as encouraging customers to upgrade to better products or services. Ensure feedback from the customer to further improve customer services. Coordinate with the dispatch team to send products or provide services on time to customers. Build customer loyalty by follow-up of customer calls.

Provide assistance to members of a well-known e-commerce website and help them navigate the website, explore the tools and features available on their account and guide them through how to create a sale.Respond to customers via Live Chat using online tools Handle user queries and issues encountered on a daily basisIdentify complaints or issues for escalations and keep up-to-date recordsRespond to all customer email inquiries in a timely manner.Work towards KPI’s and targets