As an Operations Manager at Urgently, I lead and mentor a team of dedicated leadership and customer service representatives who provide roadside assistance to customers across the country. I am responsible for driving performance improvements, implementing strategic initiatives, and achieving outstanding customer satisfaction metrics. With a BA in Human Resources Management/Personnel Administration from Ashford University, I have a strong background in employee relations, personnel records, and team-building activities. I also have extensive experience in customer support, call center development, and CRM software. My core competencies include relational intelligence, attention to detail, proactive problem-solving, resilience, adaptability, and effective conflict resolution. I am motivated by delivering excellent service, creating a positive work environment, and contributing to the success of Urgently.