As an apprentice I worked alongside different teams. Those teams included Payroll and Benefits, Provider Network Management, and Claims. As a Payroll and Benefits apprentice I provided customer service to employees regarding payroll inquiries and issues. Entered new hires into the system, and created new hire and termination documents for payroll. Maintained strict confidentiality of all payroll information and records, while managing and administering employee benefit and compensation programs. Responsible for checking each invoice for accuracy and maintaining invoicing log. Processed payments for federal and state taxes, social security, and various employee deductions, and retirement plan withholdings. As a Provider Network Management apprentice I was responsible for establishing and maintaining processes and systems to provide routine services to members including contract management and credentialing. Maintained policyholder’s information up to date. As a Claims apprentice I processed reimbursements to injured workers and providers. Requested medical records and faxed them to the Claims Representative. Honed strong communication, problem solving, and organizational skills while completing tasks and covering Claims Representative desks.

Accurately processed POS transactions, returning coin, currency, and receipts to customers, as well as managed returns, exchanges and refunds in accordance with store policy. Maintained calm demeanor and professionally managed issues in busy, high stress situations. Rotated stock and restocked shelves to maintain product availability and store appearance. Attended customers’ inquiries about their purchases, locate products and checked store systems for merchandise at other sites to help them make the right purchase.