Lead strategy and planning efforts to drive referral growth from new and existing referral sources. Manage a small territory of referring physicians in the local market. Responsible for developing and maintaining community and client relationships by participating in local health fairs to educate community on services.Key Accomplishments:• Increased social media interaction and digital presence. • Built rapport across the board by expanding targeted territories.

• Solicitation & direct selling in the local, social and corporate Catering market.• Maximize Catering revenues wherever possible and minimize erosion of check averages from price-sensitive groups. • Creation of profitable menus and distribution of client expectations to a team of 6.• Coordinate Catering support services (flowers, entertainment, decoration, etc.) to provide complete client satisfaction.Key Accomplishments:• Met and exceeded corporate luncheon quotas with local outlined market • Maximize revenues through up-selling techniques, and effective communication to ensure repeat bookings.

Provided services in all functional areas of Marketing & Business Development Department. Assisted in increasing the utilization of Spine Associates & its affiliates. Serviced & cultivated referral activity through strengthening existing referral sources as well creating new referral sources via field activity. Key Accomplishments:• Created and developed new partnerships and referral sources in turn increasing patient volume.

Excelling at planning, arranging and organizing major corporate events increasing company productivity. Active member of Spring Klein Chamber of Commerce. Engaging with C-Level Executives and Marketing Directors to create successful partnerships beneficial in growing patient volume. Apply knowledge of print and digital design skills to create marketing materials including pamphlets and brochures and created sponsorship booths. Demonstrate knowledge of website maintenance and social media platforms through the management of all social media postings/engagement.Key Accomplishments:• Utilize Customer Relationship Management (CRM) Highrise software to create useful reporting metrics. • Maintain an open line of communication to yield fruitful business relationships through email, content, field, and social channels growing the business by 12%.

CLIENT SALES & SUPPORT MANAGERTraveled extensively to attend events, meetings, and trainings to stay abreast of industry best practices. Provided leadership for a technology-based customer service team of six talented individuals. Performed a variety of client-driven functions including daily reporting on new clients using (CRM) Insightly, constant communication with clients, and follow-up appointments scheduled to complete MipBoards. Miptags-Mobile information Post Tags. Key Accomplishments:• Demonstrated mastery of exemplary customer service and sales, which prompted a promotion to Client Sales.

Performed Human Resources functions including interviewing, onboarding, training, and evaluations to seamlessly onboard new employees into the organization’s culture. Amassed knowledge on information about Uterine Fibroid Embolization Patients in order to maintain, increase inside sales, and develop marketing initiatives. Utilized CRM (ZOHO) for beneficial analytical sales reporting.Key Accomplishments:• Recognized for increasing sales by 20% through aggressive sales strategies. • Achieved and surpassed year over year goals – previous year 3 UFE patients entire year grew to 8 UFE patients per month in one month).

Applied leadership skills to lead a team of 18 FT, PT and PRN employees along with payroll management and monthly work schedules. Recruited, hired and trained new team members. Performed daily transactions and reconciliations. Implemented, managed, and reviewed patient insurance eligibility information & copay amounts. Used excellent customer service while ensuring seamless day-to-day operations of the front office. Participated in strategic planning of companywide marketing events as well as site-specific events.Key Accomplishments:• Utilized exemplary recruitment strategies to build and manage a high-performing team of FT, PT, and PRN employees at a successful healthcare organization.• Demonstrated mastery of original duties, which prompted a promotion to management.