Jeanette Decker Email & Phone Number

San Diego, Ca, Us

As a project coordinator for the Customer Success department in a SaaS company, I did a multitude of things to keep the department running smoothly:- Worked alongside and supporting the customer success leadership team during a period of hyper-growth- Kept departmental goals and OKRs organized and tracked- Helped develop a Customer Onboarding Specialist program focused on customer adoption - Worked with tools like Salesforce and Tableau to gather and analyze department data- Owned and coordinated a cross functional program focused on bringing customer facing feedback and data to the product team- Worked closely with the department director to ensure the department was running and functioning smoothly

San Diego, California, United States

In this role I worked as a product coach for ClickUp productivity software, and - Trained individuals to use a complex productivity software - Provided use case guidance and setup suggestions for accounts across many different industries - Met with users from over 100 accounts and provided insights into their use cases- Helped onboard new team members and acted as a mentor in a hyper-growth department

Verona, Wisconsin, United States

Promoted to a leadership role, and continued all job duties listed in Software Tester section-Supervised, assessed, and motivated team members-Managed and monitored metrics affecting product and project quality-Spearheaded coordination of projects throughout their lifecycles while overseeing achievement of milestones-Collaborated with cross-functional teams to develop new opportunities to better the company

Verona, Wisconsin, United States

-Reviewed software programs for usability, functionality and design issues.-Collaborated with developers, system installers and technical support representatives in identifying, designing, and managing new development projects.-Led and improved company wide education review program-Led and Conducted Quality Assurance initiatives such as CAPAs and Project Readiness Meetings-Mentored new employees and assisted tenured employees as a functional areas expert

Verona, Wisconsin, United States

Provided support to floral designers with a variety of activities, such as helping to prepare flowers, researching arrangement ideas, maintaining design tools, replenishing supplies, designing small floral arrangements, and fulfilling orders

Stevens Point, Wisconsin, United States

Part-Time work as a college student Collaborated with peer mentoring program members to devise new methods to generate interest andparticipation.Planned activities for new International Students to promote community interaction.

Mcfarland, Wisconsin, United States

Instructed participants in skating skills, techniques and codes of conduct.Taught and guided skaters ranging in age from 3 to 18Evaluated student progress and adjusted learning plans to foster progress.