Oversee Full Production Cycle: Manage all aspects of the production process, from accepting and inputting orders to overseeing floor production and coordinating shipping operations.Team Leadership: Supervise and coordinate multiple departments, ensuring seamless communication and collaboration among teams to meet production targets.Quality Assurance: Implement and maintain rigorous quality control standards to ensure all parts meet aerospace and defense industry specifications and regulations.Efficiency Optimization: Develop and execute strategies to maximize production efficiency, reduce waste, and improve overall operational performance.Order Management: Oversee order acceptance and input, ensuring accurate and timely processing to meet customer demands and deadlines.Human Resource Management: Perform light HR duties, including staff training, performance evaluations, and conflict resolution to maintain a productive and motivated workforce.Inventory Control: Manage inventory levels, ensuring the availability of necessary materials and supplies to support uninterrupted production flow.Safety Compliance: Enforce safety protocols and guidelines to maintain a safe working environment for all employees.Process Improvement: Continuously evaluate production processes and implement improvements to enhance productivity, quality, and cost-effectiveness.Reporting & Analysis: Generate detailed reports on production metrics, performance indicators, and operational efficiency, providing insights for strategic decision-making.Client Communication: Maintain clear and effective communication with clients regarding order status, delivery schedules, and any production-related inquiries.

Website Management: Started and ran a successful website, overseeing all aspects of digital presence and performance.Content Marketing: Developed and executed a comprehensive content marketing strategy, creating engaging and SEO-optimized content to drive organic traffic and increase user engagement.Paid Advertising: Forecasted and executed paid search strategies on platforms like Google, Bing, and Social, managing campaigns from account setup to reporting and analysis.SEO Optimization: Implemented advanced SEO techniques to improve website visibility, keyword rankings, and organic search traffic.Campaign Management: Developed, managed, and reported on paid campaigns, including account setup, strategy development, and ongoing optimization efforts to meet campaign objectives.Budget Management: Daily management of campaign budgets, bid management, negative keyword strategies, and performance analysis to maximize ROI.Performance Reporting: Analyzed key performance indicators and identified opportunities for improvement, using tools such as Google Analytics, Google Webmasters, and Google Trends.Email Marketing: Developed and executed targeted email marketing campaigns.Analyzed email campaign performance using tools like MailerLite and Google Analytics, providing actionable insights to optimize future campaigns.Email Management: Managed email subscriber lists, ensuring data integrity and compliance with GDPR and other email marketing regulations.

Managed customer inquiries through multi-channel software (Zendesk), ensuring timely and effective responses via email, chat, and phone.Addressed questions and concerns related to products, accounts, and order modifications, maintaining high levels of customer satisfaction.Conducted consultations to assess customer needs and recommend appropriate hair products and tools, enhancing the overall customer experience.Created and analyzed monthly reports on transit times, sales performance, and customer inquiries using Excel and Google Sheets to inform marketing strategies.Exported and managed data files from Shopify, utilizing e-commerce tools to optimize sales and customer engagement.Leveraged various Shopify apps to enhance the online shopping experience and streamline operations.Cross-trained team members and provided backup support to operations and fulfillment departments, ensuring seamless workflow and continuity.

-Managed the receptionist area, including greeting visitors and responding to in-person requests for information.-Answered customers’ questions and addressed problems via chat/email and phone-Educated customers on product and service offerings.-Built customer confidence by actively listening to their concerns and giving appropriate feedback.-Communicated information to customers about product quality, value and style.-Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.-Planned meetings and prepared conference rooms-Processed returned orders following company guidelines and policies -Assisted with organizing over 50-100 personnel files according to policy and federal and state law and regulations-Conducted new employee orientation to foster positive attitude toward organizational objectives

-Processed multiple orders from beginning to end-Conducted Quality Control before Packaging and Shipping orders-Shipped via USPS, UPS, FedEx, DHL, APC and more-Received stock via UPS and FedEx-Processed stock virtually and physically-Stock audits-Contacted suppliers/vendors filing problem reports-Worked using PC, MAC, Apple (iPods and iPads) equipment-Created documents using Google

-Kept up-to-date, thorough and accurate case files-Managed a caseload of 50 clients at any given time-Referred clients to partner agencies for additional services-Met with clients one-on-one to determine necessary services and make appropriate recommendationsEntered client data in a centralized database and maintained up-to-date case records for all clients.Assisted with special events/projects that enhanced the operations of the visitation center

-Worked as a team member performing cashier duties, product assistance and cleaning-Computed accurate sales prices for purchase transactions.-Prepared and sold broad range of merchandise-Assisted customers with store and product complaints -Maintained adequate cash supply in cash drawers in multiple checkout stations-Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service