• Communicate with leads using automated email and text in kvCORE• Move leads through the stages of the sales pipeline in kvCORE• Develop and implement campaigns for automated drip and nurture email campaigns in kvCORE• Create landing pages to increase lead conversion• Produce marketing plans for clients designed to attract and address their specific needs• Design social media ads for lead generation using Canva Pro • Prospect for clients with active outreach and consistent communication• Work with first-time and repeat home buyers to facilitate residential property purchases and sales• Pre-screen and qualify potential buyers and guide them through the entire sales process • Research and compose Comparative Market Analysis for clients to assist in determining property value• Negotiate contracts with client’s best interests in mind• Cultivate positive relationships with clients by staying up to date on individual needs and market trends • Generate new business through targeted marketing strategies and client referrals• Foster strong, loyal, customer and broker relationships• Enter, setup, and maintain agent profiles in LoneWolf Back Office System• Manage transaction flow in LoneWolf• Prepare documents for e-signatures and collaboration using Dotloop • Filter and generate weekly transaction and closing reports for broker budgeting and forecasting• Run monthly year-to-date commission reports for agents’ revenue generation planning• Perform data audits to ensure accurate and current agent profiles

• Rewrite AI-generated responses to user prompts for language model training• Research and produce factually accurate content that meets the client’s style• Ensure accuracy and consistency of style, structure, and voice according to client specifications• Utilize proprietary content management system• Adhered to strict deadlines, guidelines, and procedure

• Conduct research and create factual objective content• Ensure accuracy and consistency of style, structure and voice according to client specifications• Adapt to new editorial and technological requirements as project progresses • Utilize proprietary content management system • Work with in-house editorial team and incorporate editorial directives• Adhered to strict deadlines, guidelines, and procedures

• Administered and scored academic and cognitive assessments for vocational rehabilitation clients• Conducted interviews with clients to determine vocational goals and limitations• Observed, monitored and reported client behavior and interaction during assessment and interview• Compiled accurate and concise account of assessment results • Wrote report with results of assessments and interviews • Ensured security of all data and documentation

Conduent/Xerox/ACS Government Healthcare • Managed the creation, execution, and delivery of multiple e-newsletters• Implemented and managed automated email campaigns in Salesforce with Marketo and Vertical Response• Gathered curated content from multiple news sources for e-newsletter distribution• Analyzed key email marketing metrics using Marketo and Google Analytics• Performed a digital marketing analysis of competitors for online presence comparison• Produced animated presentations and learning modules using BrainShark for sales support• Acted as Microsoft SharePoint administrator for government healthcare site• Maintained databases to ensure accurate analysis and researched potential recipients using Hoovers• Improved open/click rates for email campaigns by testing relevant variables • Transitioned documentation and websites to new brand standards• Built online surveys for client satisfaction using SurveyMonkey• Created email and newsletter headers using PhotoShop that comply with brand standards• Designed, developed, deployed, and maintained websites for Medicaid clients using DreamWeaver • Created fillable pdf forms for government clients using Acrobat• Designed, built, and maintained business group intranet• Maintained all documentation for clients and account managers• Worked closely with subject matter experts when developing content

• Authored computer-based and web-based training courses using Authorware, ICON Author, CourseBuilder• Provided courseware design and courseware development for multiple audiences and skill levels• Designed curriculum and developed content for instructor-led and technology-based application courses• Created knowledge assessments based on learning objectives• Built technology-based courses in a learning management system using WebMentor, Lotus LearningSpace• Developed user guides, training guides, and quick reference cards for a variety of applications• Composed help documentation for custom web applications using RoboHelp HTML• Designed and developed Lotus Notes help databases for on-line documentation

On-site at IBM – Education and Training department • Wrote instructional design documents for multimedia CBT courseware • Developed content for IBM AS/400 System Administrator CBT courseware • Created simulated skills assessments for CBT courseware using Toolbook II Assistant • Determined graphics for CBT course and created graphic storyboards • Developed content for “Positioning Lotus Notes” and “Network Computing” on-line training courses • Researched product and marketing strategies and wrote training workbooks for IBM software sales group

• Designed, composed, and edited user manuals for installation and operation of specialty machines • Interacted with SMEs to produce accurate troubleshooting and maintenance manuals • Developed spare parts catalog for technical services group • Created and modified machine and component drawings for user manuals using CAD system

• Composed and edited manuals: operation, hardware, installation, and procedure • Designed and created direct mail catalog for point-of-sale systems using PageMaker • Produced all print materials including direct mail brochures, flyers, and trade magazine advertisements