Jeanette Glenn Email & Phone Number

Marietta, Georgia, United States

• Communicate with leads using automated email and text in kvCORE
• Move leads through the stages of the sales pipeline in kvCORE
• Develop and implement campaigns for automated drip and nurture email campaigns in kvCORE
• Create landing pages to increase lead conversion
• Produce marketing plans for clients designed to attract and address their specific needs
• Design social media ads for lead generation using Canva Pro

• Rewrite AI-generated responses to user prompts for language model training
• Research and produce factually accurate content that meets the client’s style
• Ensure accuracy and consistency of style, structure, and voice according to client specifications
• Utilize proprietary content management system
• Adhered to strict deadlines, guidelines, and procedure

Greater Seattle Area (Remote)

• Conduct research and create factual objective content
• Ensure accuracy and consistency of style, structure and voice according to client specifications
• Adapt to new editorial and technological requirements as project progresses
• Utilize proprietary content management system
• Work with in-house editorial team and incorporate editorial directives
• Adhered to strict deadlines, guidelines, and procedures

Greater Atlanta Area

• Administered and scored academic and cognitive assessments for vocational rehabilitation clients
• Conducted interviews with clients to determine vocational goals and limitations
• Observed, monitored and reported client behavior and interaction during assessment and interview
• Compiled accurate and concise account of assessment results
• Wrote report with results of assessments and interviews
• Ensured security of all data and documentation

Atlanta, GA

• Conduent/Xerox/ACS Government Healthcare
• Managed the creation, execution, and delivery of multiple e-newsletters
• Implemented and managed automated email campaigns in Salesforce with Marketo and Vertical Response
• Gathered curated content from multiple news sources for e-newsletter distribution
• Analyzed key email marketing metrics using Marketo and Google Analytics
• Performed a digital marketing analysis of competitors for online presence comparison

Alpharetta, GA

• Authored computer-based and web-based training courses using Authorware, ICON Author, CourseBuilder
• Provided courseware design and courseware development for multiple audiences and skill levels
• Designed curriculum and developed content for instructor-led and technology-based application courses
• Created knowledge assessments based on learning objectives
• Built technology-based courses in a learning management system using WebMentor, Lotus LearningSpace
• Developed user guides, training guides, and quick reference cards for a variety of applications

Atlanta, GA

• On-site at IBM – Education and Training department
• Wrote instructional design documents for multimedia CBT courseware
• Developed content for IBM AS/400 System Administrator CBT courseware
• Created simulated skills assessments for CBT courseware using Toolbook II Assistant
• Determined graphics for CBT course and created graphic storyboards
• Developed content for “Positioning Lotus Notes” and “Network Computing” on-line training courses

Norcross, GA

• Designed, composed, and edited user manuals for installation and operation of specialty machines
• Interacted with SMEs to produce accurate troubleshooting and maintenance manuals
• Developed spare parts catalog for technical services group
• Created and modified machine and component drawings for user manuals using CAD system

Marietta, GA

• Composed and edited manuals: operation, hardware, installation, and procedure
• Designed and created direct mail catalog for point-of-sale systems using PageMaker
• Produced all print materials including direct mail brochures, flyers, and trade magazine advertisements

Bachelor Of Arts - Journalism, Advertising

Master Of Science - Ms, Technical Communication

Technical Writing, Instructional Design and Usability Testing