Led cross-functional team in global reverse supply chain study of technology sector to be utilized in future marketing campaigns and business strategyConducted research to identify potential decision-makers to participate in survey, resulting in 525+ director and executive-level contactsAnalyzed survey responses-maturity, development, and best practices of 18 reverse supply chains-using Excel and identified market trends and opportunities, in collaboration with Rutgers Center for Supply Chain Management & Marketing ServicesIdentified industry trends, potential clients, and key challenges and recommended building brand awareness by utilizing social networks, partnering with professional associations, and advertising in professional periodicals

Managed approximately $4M in premiums, including marketing, billing, and auditsNegotiated higher commission with insurance carriers, resulting in increased revenuesDeveloped strong, long-term relationships with clients, resulting in high retention rates and customer satisfactionIncreased efficiency of daily workflow by identifying a lack of readily available insurance company information and creating database for easy reference for 30 account executivesPerformed market research for Human Resources and identified firm that could provide automated new-hire orientation and made recommendation based on quality and costIncreased efficiency of form-letter production by implementing applied system codes to existing correspondence

Managed all aspects of Somerville store, averaging $1M in annual salesTrained and supervised staff of 2-8 Design ConsultantsExceeded sales goals by building strong network of designers