Jeanette Wilson Email & Phone Number

Union, KY, US

Cincinnati, Ohio, US

In this expanded role, I am responsible for leading our best-in-class Customer Success team in supporting users of the iReportSource system. I create and set workflows and processes, perform training and help onboard new clients, and also have added responsibility to develop and expand our customer base.

Cincinnati, Ohio, US

I manage a group of Customer Success professionals to aid in the on-boarding, engagement, education, and retention of customers using our software.

Chicago, IL, US

Responsible for administrative duties in D2L Learning Management System, monitoring courses for correct setup and gradebook feedback, answering help desk inquiries from instructors and students, and creating a custom help desk manual for instructors and students.

Glastonbury, Connecticut, US

Responsible for building courses for the college, utilizing third party content and OER and organizing it in the Moodle LMS platform. Ensuring the content is pedagogically sound for ABHES regulations and the school's preferences.

As an Enterprise Digital Specialist, I partner with schools across the country to help ensure the digital products they choose work best for their specific needs. I am heavily involved in the implementation and training of the products as well, and work proactively to set up each adoption for success. In addition, I work with the school LMS administrators.

As a Digital Solutions Coordinator, my role is to provide top-notch support for instructors using a Cengage digital course product. I build courses, customize them according to the syllabus, and work with the customer to deliver exactly what they need to have an outstanding experience with our product while teaching their course. In my current channel, I.