Jeanette O.

Jeanette O. Email and Phone Number

Project Manager @ Gant Travel
Philadelphia, PA, US
Jeanette O.'s Location
New York City Metropolitan Area, United States
About Jeanette O.

I am an accomplished analytical and solution-driven professional with a focus on enhancing customer support and optimizing service delivery through Lean Six Sigma methodologies. I am skilled in aligning project outcomes with business objectives and fostering strong client relationships. I have a proven track record in driving initiatives that exceed service levels and lead teams to achieve outstanding results.Project Management | Account Management | CRM | Data Analysis | Data Management & Integration | Implementations | Team & Customer Training | Content Management | Microsoft 365 | Fluent in SpanishLooking for new opportunities. Let's connect.

Jeanette O.'s Current Company Details
Gant Travel

Gant Travel

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Project Manager
Philadelphia, PA, US
Jeanette O. Work Experience Details
  • Gant Travel
    Project Manager
    Gant Travel
    Philadelphia, Pa, Us
    View
  • Amadeus
    Project Manager
    Amadeus May 2022 - Nov 2024
    United States
    Led multiple SaaS projects to enhance support for clients and internal teams. Created and executed adaptable project work plans, incorporating changing needs and requirements. Negotiated with stakeholders to reach agreements and ensure project progression, including change management strategies. Monitored and controlled projects to completion, managing risks, issues, and dependencies.
    View
  • Amadeus
    Service Account Manager
    Amadeus Jul 2019 - Jun 2022
    Miami, Florida, United States
    Built strong customer relationships while driving excellent service experience for strategic and top global travel management accounts. Developed and delivered wide range of learning, support, automation, content and security management services to meet needs of Travel Channel customers worldwide. Monitored service performance through KPIs, Budget and SLAs.
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  • Amadeus
    Key Account Service Manager
    Amadeus Nov 2011 - Jul 2019
    Miami, Florida, United States
    Main point of contact for customers, providing ongoing operational and technical assistance and occasionally aiding global partners to ensure maximum customer satisfaction. Delivered consistently exceptional service across a broad spectrum of IT and e-commerce products, ensuring high standards of quality and customer satisfaction. Conducted Business Optimization Analysis to identify and upsell additional products, effectively aligning them with clients' business objectives. Led customer implementation projects for new software as the project manager.
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  • Amadeus
    Client Relationship Manager
    Amadeus Apr 2008 - Nov 2011
    Managed relationships with key clients and vendors to ensure optimal service for corporate travelers. Synchronized clients’ travel objectives with company technologies like GDS and OBT. Led OBT implementations, prepared documentation and conducted training sessions to maximize technology use. Utilized natural relationship-building abilities to develop and nurture strong rapport with internal departments.
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  • Altria Corporate Services Inc F/K/A Philip Morris Management Corp
    Senior Interactive Travel Coordinator
    Altria Corporate Services Inc F/K/A Philip Morris Management Corp Oct 1996 - Mar 2008
    New York
    Administered the online booking tool. Supported and managed the day-to-day relationship with the Travel Fulfillment Center. Communicated business requirements to software and agency vendors. Evaluated data integrity for accounting and reporting capabilities. Provided analysis of third-party audits. Managed data reporting and corporate card administration and assistance.
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Jeanette O. Education Details

Frequently Asked Questions about Jeanette O.

What company does Jeanette O. work for?

Jeanette O. works for Gant Travel

What is Jeanette O.'s role at the current company?

Jeanette O.'s current role is Project Manager.

What schools did Jeanette O. attend?

Jeanette O. attended University Of Phoenix.

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