Jeanette Pearce Email and Phone Number
Jeanette Pearce work email
- Valid
Jeanette Pearce personal email
Follow me if you’re interested in authentic and vulnerable posts about working motherhood mixed in with my professional opinion about the social landscape ✨ 👋 I’m Jeanette. I lead a team of 5 social media experts specialising in customer care and organic community management for PepsiCo.A project manager by trade I’ve always used my skills in organisation, stakeholder management and leading teams to get things done. Work I’m most proud of:• Driven social care teams response time to questions and complaints from 12 hours to 3 hours.• Led transition from Khorus to Sprinklr SMM tool and integration with SalesForce• The business go-to for social and community who has built the first ever community management team working across Walkers Crisps, Quaker Oats and Popworks.• Delivered real results for social: - 140% reach increase and 66% engagement rate increase on major oat brand- 50% engagement rate increase for snacks- Championed listening to the community to inform the social media content (your fans always tell you what they want to talk about) delivering best performing post to date on major snack brand: 97k likes, over 1M reach and 8.1% engagement rate• Developed a portfolio of social listening reports highlighting the voice of the consumer. Everything from what flavours fans want to see return to supermarket shelves to the impact of the cost of living shared cross-functionally and with our UK Exec.• Creating a psychologically safe environment which fosters a willingness to make mistakes and learn, and take calculated creative risks.
Pepsico
View- Website:
- pepsico.com
- Employees:
- 130301
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Consumer Experience Digital ManagerPepsico Jan 2020 - PresentLeicester, Leicestershire, United KingdomLeading a social media team responsible for 17 brands under the PepsiCo umbrella. That’s everything from the much loved Walkers to niche brands like Popworks. I’ve built a team with two key pillars, care and community. I have sold the concept of community management to the business enabling us to have the first ever in house community management team in the U.K. I’m passionate about providing best in class customer service and drive my team towards a 3 hour SLA in response to fans. Alongside this I drive the community team to create supreme reactive organic content measuring reach, mentions, follower change and engagement rate to evaluate our impact.I’m good at building bridges between functions and mining the data which will be relevant to them. I’ve created reports including “bring it back” where our fans tell us the flavours they miss and the cost of living effect report to really hear the voice of our fans and tell our business.Whilst building bridges I make friends. A skill which I think is consistently underestimated. I join the dots between marketing and consumer insights to build organic content which is born from the community. Championing energy, resilience, respect and ownership I thrive in producing high performing teams.
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Consumer Relations Project ManagerPepsico Nov 2018 - Dec 2019Leicester, United KingdomManaging 8 key digital initiatives and leading the social media teams community management journey.
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Project ManagerByg Systems Limited Jul 2015 - Nov 2018NottinghamManaging 9-14 e-Learning projects concurrently with a cumulative value of over £750,000 often with aggressive timelines to meet key internal communication deadlines. Led strategic accounts with a reputation of being positive, proactive and customer focused. Key achievements:• Collaborate and lead specialists in design and instructional design to create key communications pieces for FTSE 100 organisations.• Experienced in waterfall and agile project methodology.• Attended Innovation Community Lab which focuses on Leadership and championing innovation within the business.• Analyse processes internally at BYG and introduced new feedback and review procedures successfully.• Prince2 qualified. -
Communications AnalystNottingham Trent University Jul 2014 - Jun 2015Nottingham, United KingdomDeveloped and lead student engagement across Information Systems through the facilitation of the ISSC (Information Systems Student Committee). Delivered requested updates for the Web Site and created user guides and documentation covering the principal products and services supported by the department by approval of the Incident Management Team Leader.Key achievements include:• Attending a Fusion conference in Nashville America and delivering a confident, and concise presentation regarding Nottingham Trent University's successful roll out of Desire2Learn's Binder product.• Filmed an advertisement for Desire2Learn Binder and dropbox, as well as the Student Dashboard produced by DTP Solutionpath. • A member of the Vice Chancellors strategy development working group. This group influenced the strategic direction of NTU and supported the rewriting of NTU's strategy.• Acted as product owner during an agile project developing a Student App co-created with students.
Jeanette Pearce Skills
Jeanette Pearce Education Details
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Stokesley Sixth FormAab
Frequently Asked Questions about Jeanette Pearce
What company does Jeanette Pearce work for?
Jeanette Pearce works for Pepsico
What is Jeanette Pearce's role at the current company?
Jeanette Pearce's current role is Digital Manager @ PepsiCo | Organic Social Specialist ✨| Project Manager by trade 🔧.
What is Jeanette Pearce's email address?
Jeanette Pearce's email address is je****@****ems.com
What schools did Jeanette Pearce attend?
Jeanette Pearce attended Nottingham Trent University, Stokesley Sixth Form.
What are some of Jeanette Pearce's interests?
Jeanette Pearce has interest in Social Services, New Technology, Current Affairs, Children, Education, Business Relationship Management.
What skills is Jeanette Pearce known for?
Jeanette Pearce has skills like Communication, Time Management, Student Engagement, Public Speaking, Team Leadership, Critical Thinking, Advertising, Psychology, Presentations, Microsoft Office, Customer Service, Teamwork.
Who are Jeanette Pearce's colleagues?
Jeanette Pearce's colleagues are Alonzo Diaz Leon, Melton {Pbc}, Adithya Reddy, Tariq Bashir, Jander Souza, Anthony Harris, James Cory Wells.
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