Jeanette R. personal email
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Results-driven B2B enterprise SaaS Agile product manager experienced from concept to market launch. Over 15 years’ demonstrated achievement managing product vision, roadmap, requirements, Jira epics/stories, backlog and lifecycle while increasing product profitability and customer satisfaction. Key areas of expertise:• Business case development and ROI analysis• Product requirements documentation. Jira epics, stories, backlog• Agile methodoloogy• Market and competitive research and analysis• Voice of the Customer• Product positioning, pilot testing, training and launches• Product release management• P&L management• Project management, leadership• Agile and hybrid environments• Webservices, mobile, web, API-based• Third party vendor management, vendor performance scorecard, vendor due diligence• Pricing and contract management• Product marketing, training• Product operations and process development• Product Business Reviews, Stakeholder Management• Net Promoter Score / client satisfaction surveys• End user research: interviews, observations and surveys• Collaboration with Engineering/IT/Offshore teams, Sales, Customer Service, Marketing, Operations and Finance• User Acceptance Testing (UAT)
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Program PartnerBridge CommunitiesChicago, Il, Us -
Senior Product ManagerPlatform Science Aug 2022 - PresentSan Diego, California, Us -
Senior Product ManagerIdelic 2020 - 2022Pittsburgh, Pa, UsIdelic Safety Suite is the trucking industry’s most comprehensive driver risk and performance management SaaS platform that integrates 3rd party fleet systems and FMCSA data into one platform that uses ML and AI to predict and mitigate high risk drivers and reduce driver turnover.• Developed leading edge safety and training metrics dashboard for 4,000 driver, 30 terminal fleet customer that integrated data from their five vendors and Idelic ML risk scores. Drove accountability for safety performance to terminals and delivered 15% productivity improvement for terminal managers. • Created enterprise-grade, user management permissions service that experienced 4X increase in adoption in four months. Defined epic, milestones and product requirements; prioritized Jira stories; and managed backlog. Directly managed customers beta testing and executed risk-mitigated release plan to all customers in under two months. -
Senior Product Manager, Donlen Fleet ManagementHertz 2015 - 2020Estero, Fl, UsDonlen is a leading technology provider of comprehensive automotive fleet management services. Web, mobile, API-based SaaS digital solutions powered by cloud-based technology platform that utilizes Agile software development. Former subsidiary of Hertz Global Holdings.• Responsible for Fuel Payments product revenue, roadmap, customer initiatives, daily operations, and fraud management (co-branded fleet MasterCard). Managed one Fuel Administrator.• Grew actively enrolled units on Fuel product 36% and product revenue 61% through customer growth and fuel brand partnerships.• Influenced and collaborated with cross-functional teams and stakeholders to evangelize product roadmap, value propositions by segment, business cases, ROI analyses which resulted in 5x increase in IT investment. Developed epics, stories, tasks and prioritized backlog (Jira, Confluence). • Established value-added partnerships with fuel brands and payments processors: Pilot Flying J, Loves Travel Centers, Speedway, Fleetcor-Comdata MasterCard,, WEX Payments, US Bank Voyager. Measured performance against KPIs. -
Senior Product ManagerWheels, Inc. 2012 - 2015Des Plaines, Il, UsLargest privately-held fleet management company. Agile and hybrid software development technologies for web and mobile apps.• Grew portfolio of fleet compliance services 22%: Fuel Management, Vehicle Title & Registration, Toll Management, DOT and Driver Compliance. • Performed due diligence, contracted and managed vendor partnerships and established performance KPIs for benchmarking: WEX Payments, US Bank Voyager, Bank of Montreal MasterCard, Verra Mobility, JJ Keller, Fleetworthy. -
ConsultantRestaurant Technology Services Llc (Now Xerox) 2010 - 2012RTS was a wholly-owned subsidiary of McDonald’s and provided restaurant technology Help Desk services to McDonald’s 15,000 restaurants in US, UK and China. • Developed new SMS service that resulted in 15% improvement of McDonalds US restaurants’ satisfaction with RTS Help Desk services. 75% of 1,400 pilot users rated new service as delivering “High Benefit” in alerting them about technology issues in their restaurants.
Jeanette R. Skills
Jeanette R. Education Details
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Ucla Anderson School Of ManagementMarketing -
University Of MichiganEngineering
Frequently Asked Questions about Jeanette R.
What company does Jeanette R. work for?
Jeanette R. works for Bridge Communities
What is Jeanette R.'s role at the current company?
Jeanette R.'s current role is Program Partner.
What is Jeanette R.'s email address?
Jeanette R.'s email address is je****@****hoo.com
What schools did Jeanette R. attend?
Jeanette R. attended Ucla Anderson School Of Management, University Of Michigan.
What are some of Jeanette R.'s interests?
Jeanette R. has interest in Social Services, Children.
What skills is Jeanette R. known for?
Jeanette R. has skills like Leadership, Product Marketing, B2b, Business Development, Telecommunications, Process Improvement, Lead Generation, Integrated Marketing, Strategic Planning, Software, Strategy, Program Management.
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