*Coached and trained team of two coordinators.*Resolved conflict within the team.*Organized team initiatives.*Provided premier service to global mobility partners and Fortune 500corporate employees during the door to door relocation process by analyzingclient’s needs and concerns while still exceeding satisfaction throughcontinuous contact throughout relocation period.*Provided direction to the employee/ transferee which includes policy &benefits counseling, 3rd party supplier coordination, timing, insurance andcustoms documentation requirements.*Reviewed and evaluated exception requests and challenging situations andprovided beneficial solutions to clients.*Collected rates/pricing from partners to provide cost estimates to the client,maximizing the allowed benefits while minimizing expenses and costs.*Liaised with the corporate billing team to ensure invoices to clients andpayments to vendors are done in a timely fashion

*Provided door to door coordination of International and Domestic household goods shipments.*Managed import, export and relocations for corporate , and individuals.*Traied new hires.

*Managed the import/export and third country relocations for corporate clients, agents and individuals.*Responsible for preparing relocation quotations to the client*Maintained the monthly goal of managing over 100 relocations per month*Accountable for arranging every logistical aspect of the client’s relocation during each stage of the move process *Reviewed and determined the client’s relocation needs to ensure a seamless move

•Managed the entire move process for domestic relocations by being the point of contact and liaison for the external customer and participating agents•Provided world class customer service to both internal and external customers by consistently demonstrating United Van Lines Standards of Accountability, and striving to achieve a 5 on the Customer Service Survey in all categories.•Obtained all required paperwork and information from the sales representative, and pay close attention to detail to ensure all documents are in compliance with the Federal Consumer Protection Regulations.•Prepared, processed, printed organized, and distributed all paperwork required for relocation according to procedures.•Coordinated all required services with internal departments as well as external parties. Verified that services are performed as scheduled and to the satisfaction of the customer.•Field and addressed questions, concerns, and complaints from the customer and alert appropriate parties to any problems.•Assisted nbound sales calls with the goal of scheduling an appointment for every call.•Maintained calendar/schedule for sales representatives using Quick Move.•Responsible for supporting 5 offices throughout the United States and coordinating sales registrations for 6 salespeople.

*Managed the Director’s schedule and coordinate meetings with clients.*Provided detailed information to the clients regarding potential matches.*Assisted the Director with information calls and resolve client issues.*Assisted in training new employees. *Coordinated meetings with selected restaurants. *Followed up with clients after their meetings to ensure a positive working relationship. *Consistently met quota set by the company. Awarded “Coordinator of the Year” in 1998 for providing excellent customer service.*