I'm a Customer Support agent and leader developing myself towards my dream role: Product Management. I used to be a consultant working with SMBs optimizing their HRs processes as well as settting up their teams. While I enjoyed certain aspects of having my own company, I've decided to join organnizations to work on bigger projects and global teams, where I can learn from others but also share my knowledge.Great things I offer:- Leadership- Project management skills- Effective communication- Cross team collaboration and teamwork- Creative problem solving- Empathetic attitude- Efficiency driven- Entrepreneurial mindset- Customer support/success experienceI have always been dedicated to identifying, understanding, and caring for clients' needs, from prospecting in furniture e-commerce to customer success in bank loans, that allowed me to develop a profound, genuine empathy as well as a broad range of skills. My previous role was providing consultancy in HR project management geared towards improving both processes and people, where I advised and helped to create, develop and manage projects and teams (setting up standards, training, coaching, rewards and career progression rules, to name a few)My most recent endeavour is working at Hubstaff, a workforce management platform, in the customer support department where I spend my time doing what I do best: being empathetic and solving tricky problems.Core personal values: Uniqueness, loyalty, and evolution.* Uniqueness by working towards being extraordinaire, in an ever-improving way. * Loyalty in the form of reliability and trust: Anytime, anywhere, for whatever the company, customer or team needs me, I am there for them. Even more, I am happy to be there.* Evolution is self-development, becoming a better version of myself every single day.