Jean C Freese Email & Phone Number

Remote

• Facilitated requirement gathering meetings for 2 marketing mailing projects.• Completed Data mapping for multiple file interface projects.• Performed Ticket triage and resolution (Kayako).• FiServ (Sagent) support including individual access changes and security profile maintenance.• Blitz document support, including document mapping and testing and failed upload research and resolution.• Created Process Flow documentation for Print fulfillment document routing, and automated updating process for loans in FEMA declared disaster areas. • End user testing support for Fiserv (Sagent) major systems enhancements.

Marietta, Ga

• Facilitated deep dive meetings to convert medical data for applications being sun downed by client. • Created business requirements for sun downed applications.• Managed multiple client projects for medical interactive financial and static patient software that was being sun-downed. • Managed project scope, created change orders.• Analyzed client data.• End user testing support.• Disaster recovery support.• Trained client end users.• Created User Guides.• Managed team.

Remote

• Analyzed data between 2 internal systems to identify synergies and created requirement documents for three large projects. • Analyzed and compared property tax agency data across multiple internal systems and client’s data to determine which property tax agencies data could be synced across the systems.• Worked with senior management and the development team to improve the Global 360 workflow process by defining decision rules.• Implemented and supported data sharing clients addressed questions and maintained File share access database.• Worked support tickets as assigned to support production issues.• Created custom Business Objects Webi reports for business teams as requested.• Used TOAD SQL database query tool to extract data from the databases for the business teams.• Member of the conversion team that did the standup system migration consisted of transferring an entire property tax product line (LPTS) including the servers and customer base from QBE to LERETA.• Trained the LERETA Help Desk staff on the security set up of the new LPTS system.• Trained LERETA staff on the acquired LPTS system.• Created step by step documentation for the account management team on the LPTS Security set up requests.

Greater Atlanta Area

• Created Business requirements and assisted in developing functional specification documentation for several applications.• Captured requirements, developed and maintained Business Objects universes in XI 3.1 environment for financial and mortgage tracking system.• Facilitated communication between business users and developers.• End user testing support for multiple projects.• Subject matter expert in business work flow and second line technical support.• Participated as a SME on a Scrum project for Open item reporting.• Senior Business analyst on the cross functional team for the ReTax Project (property tax product line). The ReTax Project consisted of transferring an entire product line including the servers and customer base from QBE to LERETA.• Provided training on business applications for new developers, QA testers and Business Analysts.• Researched and resolved long standing problems especially intermittent and subtle issues using extensive product and system knowledge.• Analyzed complex Oracle SQL data sets to find patterns, issue and errors.• Supported web application software in a mission critical environment.• Maintained and updated Business Object Report folders and Security profiles in the CMC.• Managed software upgrade development projects.• Implement new clients based on BRD.• Disaster Recovery Business recovery site Test facilitator.• Triaged Production issues in terms of communication, support, and problem resolution (Heat application).

Greater Atlanta Area

• Facilitated Meetings and created detailed business requirements to improve existing applications and create new applications.• Developed unit and integration test cases and/or plans as required ensuring required business functionality was achieved for new modules and applications.• Worked with software developers and testers to identify and setup test data in required environments.• Provide business team support for all code implementations into Production.• Participated in Disaster Recovery test and coordinated the business team testing.• Facilitated the creation of the Business Continuity Plans for all business teams.• Created end user application documentation, Client Advisories, and Release Notes, as well as internal process documentation as required.