Jean Harvey Johnson Email and Phone Number
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Accomplished fintech and consumer internet General Manager with 20 years experience in product management, strategic product marketing, user experience and advertising. Launched and managed numerous consumer websites and mobile apps, digital marketing campaigns and social media programs. Focused on revitalizing and growing digital businesses for a broad range of companies. Excels in diverse professional environments ranging from fintech to e-commerce; new media to technology; and online and emerging tech start-ups. Early career began with Fortune 100 leaders (PepsiCo, Morgan Stanley) in Strategic Planning and Investment Banking.Diverse yet complimentary experiences have built a deep understanding of the e-commerce technology, financial and payments technology, online media, entertainment, advertising and digital industries. Expertise includes:• New Product Development & Launch• Market Strategy & Positioning• eCommerce, Digital Strategy, and Social Media• Global and Alternative Payments• Strategic Alliances & Partnerships• Vendor Sourcing & Negotiations• People & Process Management• Web Usability and Customer Centric Design• Competitive Analysis and Market Research• Loyalty and Life-cycle Program Implementation• Strategic & Tactical Planning• P&L Responsibility
Fiserv
View- Website:
- fiserv.com
- Employees:
- 10
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Svp, Ai Enablement & Process OptimizationFiserv 2024 - PresentMilwaukee, Wisconsin, UsFiserv, Inc. (NYSE: FI) aspires to move money and information in a way that moves the world. As a global leader in payments and financial technology, the company helps clients achieve best-in-class results through a commitment to innovation and excellence in areas including account processing and digital banking solutions; card issuer processing and network services; payments; e-commerce; merchant acquiring and processing; and the Clover® cloud-based point-of-sale solution. Fiserv is a member of the S&P 500® Index and the FORTUNE® 500, and is among FORTUNE World's Most Admired Companies®.Leading AI efforts across our Merchant Servicing organization, refining processes for greater efficiencies and cost savings.
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Chief Operating Officer, Global Client OrganizationFiserv 2023 - 2024Milwaukee, Wisconsin, UsAs strategic partner to the Chief Revenue Officer, led relationship and sales enablement, business operations and technology, sales training, and programs. Responsible for forecasting, quotas, data management and insights, and process management for the enterprise business.
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Svp And General Manager, Pnc Merchant ServicesFiserv 2020 - 2023Milwaukee, Wisconsin, UsLed PNC’s Merchant Services joint venture with Fiserv, which processes transactions for nearly 100,000 PNC business clients across the U.S. Responsible for P&L management of the business, focused on driving improvements in sales and revenue growth, profitability, innovation and client retention.
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Vice President, Global Alternative PaymentsFiserv 2019 - 2020Milwaukee, Wisconsin, UsAs VP of Global Alternative Payments, I have launched three global products expanding payment relationships around the world. I led relationships with FAANG companies and expanded payment innovations within their wallets including ApplePay, GooglePay, PayPal/Venmo, Amazon Pay and the Chinese payment wallets Alipay and WeChat Pay. I also led the collaboration of Fiserv and China Union Pay (CUP) for broadscale acceptance of CUP cards across Fiserv’s payment platforms. Lastly I launched Global Alternative Payments, which offers consumer-centric, locally preferred methods of payment for ecommerce transactions across the top 50 markets.
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Director, Global Ecommerce SolutionsFirst Data Corporation 2014 - 2019Brookfield, Wisc., UsAt First Data (NYSE: FDC), a leading provider of payment solutions for financial institutions and merchants globally, I led the global eCommerce payment solution suite, its commercialization, and its P&L. I determined new product strategy, defined requirements and designed solutions to support our go to market strategy and revenue goals.Below are some accomplishments I helped First Data achieve during my tenure:-2018 CNP Customer Choice Winner - Best Alternative Payments Solution-2016 Forrester Wave Report - eCommerce Platform Recognition-2014 Javelin Best in Class eCommerce Vendor -
Vice President, Channel MarketingBill.Com 2012 - 2013San Jose, Ca, UsBill.com is Series D-funded, cloud-based software solution that helps businesses of all sizes manage their payables and receivables, and forecasts their cash flow. In 2019, Bill.com went public and was rebranded to Bill.As VP of Channel Marketing, I established all outbound marketing efforts for the new Accountant Channel. I defined and led all channel marketing activities including lead generation, marketing automation, and webinar & trade show marketing.• Programs. Sponsored 30+ events and planned tradeshow cycle for FY14. Conceived and led customer engagement programs, prospect marketing and consumer education. Established tracking and reporting across Marketo, Salesforce and webinar platforms. Refocused team on qualified lead generation• Email Marketing and Social Media. Developed weekly email campaigns and initiated channel surveys to document channel insights. Created new twitter presence for channel and seeded content for executives -
Vice President, MarketingVideosurf, Inc. 2011 - 2012San Mateo, Ca, UsVideosurf is a Series C-funded, video discovery startup with the leading consumer video identification application and video search and discovery web destination (20M+ monthly visitors). It was acquired by MSFT in 2012.As VP of Marketing, I led brand development, public relations, marketing, advertising, partner relationships, digital strategy and social media, and consumer research and insights.• Partnerships. Managed Verizon Wireless relationships and extended agency connections; mobile app was selected as one of ten preloaded apps on all Verizon devices; launched CBS mobile, social and site promotions for custom TV ad experiences• Advertising, PR & Social Media. $1M national TV ad placement for Fall and Holiday seasons with Verizon Wireless; managed PR coverage for app launches (Android, iOS); featured in Apple’s “New and Noteworthy”, selected as Gizmodo’s “App of the Day”, and 300+ press mentions; Beta participant for new Twitter advertising platform; launched “VideoSurf Tweets Live” for VMAs, Emmys and AMAs; established strong cross-platform social media function -
Director, Product Management, Interactive Applications & Media & Advertising ServicesTivo 2008 - 2011San Jose, California, UsAcross Interactive Applications & Media & Advertising Services, I had full responsibility for strategy, roadmap, and operational execution across all retail, MSO and international platforms for interactive TV and web services apps developed in-house and/or by third-party developers. I defined consumer experience, interactive advertising strategy and platform development for all advertising products across TiVo Standalone and partner platforms (4M+ subscribers).• Product Releases and Partner Relations. Web Services releases: Pandora music service – heralded as best CE device implementation; FrameChannel info display app – 45% growth in subscriber usage and engagement; Chumby app planning and releases for Best Buy’s Insignia Connected TV platform• Campaign Innovation. Expanded platform capabilities and educated dedicated sales team to maximize adoption and develop a compelling advertising experience for networks, agencies, brands and clients. Notable brands include CBS, ABC, FOX, Showtime, Miller, Ford, BMW and other national advertisers -
Internet Product LeadVictoria’S Secret & Co. 2006 - 2008Columbus, Ohio, UsDrove consumer site experience and innovation efforts of $1.5B online store including integrated online marketing and client conversion strategies (10M visitors).• Product Planning. Created baseline personalization requirements for products and offers that reward high value customers (cross-sell, up-sell, next sell). Projected to increase revenue by 30%.• Strategic Marketing. Established and managed partnerships with comparison shopping engines increasing holiday season distribution by 4%. Instituted new analysis of online marketing offers and adjusted offers to yield 9% increase in conversion and 16% increase in offer redemption.• Process Management. Streamlined online marketing processes by partnering with key functional areas resulting in increased productivity and fewer errors; responsible for overseeing offer management.
Jean Harvey Johnson Skills
Jean Harvey Johnson Education Details
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Stanford University Graduate School Of BusinessMba -
Spelman CollegeEconomics
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Ies AbroadParis
Frequently Asked Questions about Jean Harvey Johnson
What company does Jean Harvey Johnson work for?
Jean Harvey Johnson works for Fiserv
What is Jean Harvey Johnson's role at the current company?
Jean Harvey Johnson's current role is SVP, AI Enablement & Process Optimization @ Fiserv | Stanford MBA.
What is Jean Harvey Johnson's email address?
Jean Harvey Johnson's email address is je****@****ata.com
What is Jean Harvey Johnson's direct phone number?
Jean Harvey Johnson's direct phone number is +140489*****
What schools did Jean Harvey Johnson attend?
Jean Harvey Johnson attended Stanford University Graduate School Of Business, Spelman College, Ies Abroad.
What skills is Jean Harvey Johnson known for?
Jean Harvey Johnson has skills like E Commerce, Product Management, Product Marketing, Strategy, Start Ups, Competitive Analysis, Marketing Strategy, Management, Strategic Planning, Online Marketing, Product Development, Marketing.
Who are Jean Harvey Johnson's colleagues?
Jean Harvey Johnson's colleagues are Danielle Sanit, Nancy Kalinoski, Miguel Aleman, Lance Koehlmoos, Satendra Chauhan, Arpit Gaur, Steven Whitson.
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