• Reduced SOX compliance risk by automating offboarding of terminated users, eliminating a manual process which had required 2 resources and 5 labor hours per offboard.• Expanded Change Management usership by 50%, increasing scope of governance across all IT production systems.

• Increased customer Wifi security by 100% by implementing unique ID and Passwords for all global users.• Streamlined customer printing experience by implementing badge printing solution to all buildings globally.• Executed a landscape analysis of on/offboarding activities company wide, developed process documentation, streamlined efforts, then created and managed a cross-functional steering community.

Supported non-profit programs and the organization in their Project Management, Knowledge Management and SharePoint needs. • Increased Project Management capacity by providing training, coaching and proctoring the in-person certification of PMD Pro exam to over 100 employees in 5 countries.• Presented at KM World Conference 2018 the Knowledge Management framework designed and operationalized in the organization which is aligned to Project Management Life Cycle.

Sr. Consultant | IT PMO and Project Management @ PATHManaged sustainment and production support for PATH’s internal IT team and drove project work• Documented business processes and captured requirements for system upgrades. • Evaluated the state of project management across the organization through a landscape analysis. • Developed organizational knowledge management and document repository best practices.

Managed the intake process of store development projects and the supporting portfolio management system. Completed departmental system upgrade, from conception through testing, migration and training.• Advised business unit and cross-functional partners on project intake, prioritization, approval, and resourcing processes streamlining the pipeline for over 15 projects. • Reduced SLA response time by 2 business days for field partner inquiries to the design support center through business process optimization.

Sr. Consultant | Sr. Business Analyst @ Holland America LineIn merging the backend IT for 3 cruiseline brands, managed the network consolidation project budget in various capacities from vendor relationship, to procurement, inventory tracking, and invoice payment. • Interviewed cross-brand partners to develop a global change management process, integrated into a shared tool utilized by all 3 brands reducing cross-brand risk.

Sr. Consultant | Finance Analyst @ Starbucks• Created and maintained streamlined invoice processing in the IT PMO. Standardized financial reporting in IT department by centralizing the coding, approval, and payment of vendor invoices, utilizing current portfolio management tool (PPM) for cost allocationConsultant | MSIT Project Coordinator @ Microsoft• Coordinated international team, adhering to project management methodology for solution delivery projects. Drove the foundational work to develop a consultant time keeping tool. Consultant | GBSS PMO Project Coordinator @ Starbucks Coffee Company • Assisted project managers with organization of project information, resource, project tracking and financial reporting. Provided forward looking visibility of project financial performance, risks and opportunities to executive leadership, allowing for the 600-resource project to complete 2% under the approved funding limits.

One of four members accepted into the accelerated management and leadership development rotation program. This cross-departmental program expected members to assist each financial and revenue operations department with goals and objectives during the rotational period, as well as gain exposure throughout the finance operations of the company. • Identified $500,000 dollars a week of unapplied cash to be applied as revenue to the general ledger• Developed training tool to drive best practice behaviors for identifying unapplied funds for future rotation program members

The TLP is a leadership development program created as a pipline for future technology leaders. Associates gain both technical and business knowledge through hands-on experience, advanced training, research projects, and networking with senior leadership.• Increased awareness of the Technology Leadership Program among 47,000 internal WaMu users as Project Manager for development of the TLP enterprise website

• Updated SOX compliance controls for all projects with a technology component in coordination with the streamlined Project Management Life Cycle release• Successfully managed project quality assurance testing for implementation of enterprise records management system; developed and coordinated execution of user test cases, validating all functional project requirements• Contributed to organizational savings of $10 million dollars annually by gathering technical requirements and facilitating cross-functional teams for the transitional exit of four Seattle buildings

• Provided administrative support to senior management, demonstrating ability to improvise, improve procedures, and meet demanding deadlines• Increased office efficiency through improved process re-engineering of records management system• Formatted and processed financial statements and tax returns for highly sensitive clients• Met customer needs through timely delivery and receipt of important information while maintaining confidentiality