Jeanine C. Hatcher Email & Phone Number

Greater Detroit Area

Oversee the administration, programs and strategic plan of the organization to achieve our mission. Direct programs that develop future leaders, stimulate economic growth and improve the quality of life for those living and working in the community.

Consult with clients, assist with strategic planning, service management, market research, and communication and graphic design services.

Detroit, Mi

Develop social media strategy and plan. Manage and monitor implementation of the social media plan. Manage the alumni program. Conduct secondary market research, and mine data from numerous internal systems to present comprehensive view of clients and prospects. Implement and enhance client relationship management (CRM) system to support business development and marketing, including the purchase and integration of external and internal data. Develop and facilitate training to re-position CRM… Show more Develop social media strategy and plan. Manage and monitor implementation of the social media plan. Manage the alumni program. Conduct secondary market research, and mine data from numerous internal systems to present comprehensive view of clients and prospects. Implement and enhance client relationship management (CRM) system to support business development and marketing, including the purchase and integration of external and internal data. Develop and facilitate training to re-position CRM as business development tool. Show less

Designed telemarketing and leads management process for loan officers and real estate agents. Secured participation as a vendor for several national relocation companies (e.g., Cendant, SIRVA, Paragon, etc.) that resulted in an increase of business. Designed, developed and implemented new agent training incouding syllabus, workbook, facilitator's guide and presentation materials.

13220 Greenfield Rd, Detroit, Mi 48227

Greater Detroit Area

Formulated and successfully implemented business plan to market and operate an automotive repair facility, growing revenue to over $700K. Directed all aspects of account operations including point of sale, inventory, payables, receivables and payroll.

Greater Detroit Area

Directed financing strategies, analysis, forecasting and managed the budget. Directed all aspects of accounting operations: receivables, payables, payroll and financial reporting.

Managed Ford Motor Company and Ford Motor Credit account for technical staffing company.

Identified need and lead a team of 20 in the design & implementation of the Sales Management Business Process Quality Management (BPQM). Participated in the development of business plans for various service lines. Conducted analyses for niche markets (electronic assembly, banking, creative industries). Designed and implemented sales & marketing rollout (e.g., targeted account lists, sales forecasts, key account targets). Managed the development of sales support & marketing… Show more Identified need and lead a team of 20 in the design & implementation of the Sales Management Business Process Quality Management (BPQM). Participated in the development of business plans for various service lines. Conducted analyses for niche markets (electronic assembly, banking, creative industries). Designed and implemented sales & marketing rollout (e.g., targeted account lists, sales forecasts, key account targets). Managed the development of sales support & marketing materials.Certified SDA strategic selling & sales management trainer. Designed, developed and managed sales support program to reinforce behavioral change from "transaction-based" to "strategic" selling resulting in an increase in key account initiatives. Developed performance management policies, procedures & processes based on 360 feedback methodology & improve performance. Managed rollout of process to ensure alignment with business plans, & facilitated ongoing performance monitoring & coaching. Show less

Provided strategic direction and managed information technology projects for the National Marketing and Corporate Account divisions to support business development initiatives. Designed the concept sales management system, and managed the development of the systems and supporting business processes.Designed and developed costing model to conduct what-if analysis for customer bids, proposals, presentation and financials for managed services operatings that improved profitability.

Provide first level technical support via help desk; conduct software testing and configure applications; and develop and facilitate technical training.

Participated in the design and development of the proprietary STROHNET Wholesaler Communication system. Conducted end-user needs analysis, documented system requirments, developed sample screens, maintained system documentation, and wrote and tested code for several modules.

Designed, implemented and managed self-serve graphic presentation center resulting in 100% ROI and over $50,000 decrease in 35 mm slide production expenses in the first year of operation. Implemented first LAN and replaced dedicated word processors with PC. Provided first level support; technical training; and developed software standards.