Jeanine Spence Email & Phone Number

Kenmore, Wa

Strategic consulting for engineering companies, experience capability assessments, skills gaps and targeted training resulting in competitive advantage with a focus on inclusive innovation. Facilitate innovation and ideation sessions for startups to accelerate time to prototype. Teach workshops and lecture on inclusive design, experience strategy, design thinking methods, and scenario-focused engineering. Coach technology incubator teams on customer centricity to broaden focus from technology to customer. Work includes:Interaction and UI Design for:• Telehealth Mobile App interaction design, UI design for eDoula• DEI HR SaaS, interaction design and specification for client• Financial Management and Audit software, interaction and UI design for clientCurriculum development and workshop facilitation for:• Inclusive Design at Microsoft• Global Center of Possibility at Auckland New ZealandFeatured speaker at Seattle Startup Week, Tech Days Amsterdam, EU, Innovation Week Brussels, IXDA, AIGA, Design Management Institute, and University of Washington Talk Series.

Greater Seattle Area

Shift your mindset. Build capabilities that matter.Customer focus is the foundation of compelling customer experiences yet many teams struggle to improve. Figuring out which areas to strengthen can be confusing. We focus on 3 areas to help you transform into a customer experience leader: building high performing teams, mapping your customer experience capabilities, and designing for inclusion. In our training and consulting we transform companies by concentrating on the inflection points that are known to shift minds and foster behavior changes that matter. In our approach we are deeply committed to tenets of inclusion, empathy, and participation as we work with your team to build capabilities that matter, coach and lead the way to products and services that work.becuriouswith.usExample talks and workshopsStart with Inclusion, talkJanuary 2019, Amsterdam Design Thinking MeetupFebruary 2019, HCDE University of WashingtonJune 2019 Puget Sound SIGCHIMultisensory Wayfinding, workshopOctober 2018 AIGA Into the WoodsFebruary 2019 MicrosoftNovember 2019 Design for Social Innovation Symposium, Auckland New Zealand and Be.Lab in Auckland as well.Inclusive Design as Practice, workshops to transforming design practicesMay 2018, DMI Inclusion and Diversity Conference, Cincinnati November 2019 and September 2018 Be.Lab, Auckland, New ZealandOther talks: University of Washington Human Centered Design and Engineering, Seattle Startup Week, TechDays Conference in Amsterdam, European Innovation Summit in Brussels.

Snoqualmie Pass, Wa, Enumclaw, Wa

Ski instruction for novice to advanced skiers at Crystal Mountain Resort. PSIA Alpine Level II certification.

Kirkland, Wa

Lean UX consultant for Microsoft Azure product teams for 5 years. Worked with teams of all sizes to adopt transform engineering practices, integrate new approaches to incorporating customer feedback into development practices.• Mentor, teach and coach lean UX methods in small group formats• Guide development team culture transformation incorporating hypotheses and experimentation and rapid iteration with customer feedback into tools and processes.• Design and teach customized multi-day workshops for product units• Teach workshops and lecture on inclusive design, experience strategy, design thinking methods, and scenario-focused engineering

Seattle Washington

Developed and taught new UX course on managing user experience in organizations, curriculum based on the frameworks used by 3 major technology companies to provide pre-professional and hands on experience to prepare to work in the field. Required course in the HumanComputer Design and Engineering graduate program in the School of Engineering.

Redmond, Wa

Drove next generation software ideation and visioning process with executives to identify strategic opportunities and align across different products. Researched emerging practices of high functioning companies and product teams and organized working groups to augment these practice and published recommendations that were adopted by teams around the company. Implemented design thinking methods in deeply technical engineering teams. Adapted customer feedback methods to integrate with business strategy and enable engineers to be more agile. Wrote curriculum and taught Scenario-Focused Engineering for large and small teams. Coached division leaders in process and culture change resulting in more customer focus and more effective iteration with feedback. Developed conceptual framing to bring order to large-scale culture change management that became the standard approach in training engagements.• Scenario Focused Engineering, Engineering Excellence, learning and development team driving culture change and adoption of design thinking, July 2010 - November 2014.• Visual Studio Start 11, next generation advance team ideation and prototyping, October 2008 - July 2010• Windows Server, Essential Business Server, from incubation to ship, IT management solution for medium businesses. January 2006 - October 2008.

Redmond, Wa

Innovation leader in a strategic incubation group in the office of the CTO. Drove insight and definition, delivered new product concept and design, presented plans and results to executives. Responsible for customer/user research and interface design, organized customer panels and safaris, defined interaction models, integrated design into engineering, Coached engineers adopting design thinking methods, managed alpha customer implementations, drove rapid iteration and feedback cycles and experience metrics.Projects: delivered innovation in areas of network infrastructure, business process management, futuristic interface, and line-of-business applications.• “Firebird” a design futures incubation, next generation business user experience model. Interaction model and visualizations adopted by products across company. Journal paper published, patents filed, 2006.• Activity-based Computing Working Group, company wide examination of emerging trends and recommendations. Results published and patents filed, 2006.• “Halifax” a business process management incubation, human centered workflow supporting elegant exception handling. Tech transfer to BizTalk, patents filed, 2004.• “Finance Manager” an online accounting application for small business and their trusted advisors. Shipped, 2001.

Greater Seattle Area

Greater Seattle Area

Interactive Media Producer and Designer: Artsource, Studio E3, Asymetrix, and Multicom Publishing.Managed design and content for consumer multimedia and online products from research, visual and interaction design, animation and image production, external content partner management, to business development. Projects included CD-ROMs, animated screen savers, geo data mapping, hosted live stream events from remote locations, international content management and localization. Selection of Titles: Mungo Park, MSN International, Microsoft Atlas, TripPlanner, and Streets, Better Homes and Gardens Garden Encyclopedia, Wines of the World.

Masters Of Industrial Design, Industrial Design

Activities and Societies: Awarded Graduate Award for Innovation. Co-developed design ethics course with department chair.

Bachelor Of Arts (B.A.), Philosophy