Working in-house and in freelance roles leading on research, administration and coordination for commercial and creative projects across the arts sector, including for the National Gallery, Pitzhanger Manor and Gallery, London Borough of Culture, Tara Theatre and V&A Dundee. I also draw on my experience of running successful online and live meetings and events – most recently a two-day online festival for a major university.

• First point of contact for all venue hire sales with detailed event proposals and quotes as well as managing follow ups and chasing provisional bookings • Provided administrative support to the Commercial Events Team including responsibility for all finance processes including pursuing outstanding invoices as required from venue suppliers and checking invoices from internal contractors prior to approval.• Provide operational support for conferences including organising site visits… Show more • First point of contact for all venue hire sales with detailed event proposals and quotes as well as managing follow ups and chasing provisional bookings • Provided administrative support to the Commercial Events Team including responsibility for all finance processes including pursuing outstanding invoices as required from venue suppliers and checking invoices from internal contractors prior to approval.• Provide operational support for conferences including organising site visits with event managers, conducting site visits in the absence of an available event manager, raising contracts and closing down daytime events.• Organise and book lecturers for events as requested by the Events team and processed time sheets post event Show less

•Assisted in the implementation and delivery of events for up to 300 guests including experiential dinners, corporate events and award ceremonies •Provided administration and marketing support for private events and live shows as required including distribution of brochures•Ushered shows and assisted the Front of House team with a range of duties including welcoming guests, checking tickets and acting as point of contact for enquires

•Streamlined administrative, reporting and operational procedures for an online retail company to develop efficient and cost-saving process documentation for stakeholders•Prepared operations reports for company leadership and management at various call center sites in Cyprus, Ireland and South Africa•Consistently administered monthly agent validation of off-shore account work hours in order to track payroll for staff•Managed off shore contact center dialer campaigns to drive… Show more •Streamlined administrative, reporting and operational procedures for an online retail company to develop efficient and cost-saving process documentation for stakeholders•Prepared operations reports for company leadership and management at various call center sites in Cyprus, Ireland and South Africa•Consistently administered monthly agent validation of off-shore account work hours in order to track payroll for staff•Managed off shore contact center dialer campaigns to drive marketing initiatives•Effectively managed between 60 – 80 customer accounts daily by resolving product and service problems through incoming customer service calls, emails and letters Formerly Customer Service Executive (March 2016 - September 2016) Show less

Production Manager intern (U.S. Tour): • Worked alongside production manager and show team to plan and coordinate main show and other production related events in multiple cities across the USA, Mexico, Switzerland, Belgium, Liechtenstein and Italy• Managed data entry processes and production hour databases to prepare certificates for 110 international cast members• Prepared detailed show reports during rehearsals for show director to improve quality and ensure a high standard of… Show more Production Manager intern (U.S. Tour): • Worked alongside production manager and show team to plan and coordinate main show and other production related events in multiple cities across the USA, Mexico, Switzerland, Belgium, Liechtenstein and Italy• Managed data entry processes and production hour databases to prepare certificates for 110 international cast members• Prepared detailed show reports during rehearsals for show director to improve quality and ensure a high standard of final delivery of event production• Conducted venue checks and communicated relevant venue information with cast• Worked with emcees on script changes and sponsor information that occurred from city to city Costume Crew (Mexico Tour): Responsible for care and upkeep of hundreds of costume pieces for the touring production. Coordinated weekly inventory, as well as any mending needs. Stage Assistant (European Tour): Assisted with the set up of stage risers, dance mats and riser lights, yellow jackets for cables, and taping down cables for the safety of the cast during the show.www.journeyonb15.wordpress.com Show less

•Collated and summarized weekly marketing metrics and databases and made them accessible to the marketing team•Analyzed data and prepared reports for various email and social marketing campaigns using Google Analytics, Google Adwords, MailChimp and Facebook Insights •Responsible for website creation and content management of new website (iderc.com)•Collected and responded to real-time ongoing customer feedback and complaints•Supported team with planning and recommendations to… Show more •Collated and summarized weekly marketing metrics and databases and made them accessible to the marketing team•Analyzed data and prepared reports for various email and social marketing campaigns using Google Analytics, Google Adwords, MailChimp and Facebook Insights •Responsible for website creation and content management of new website (iderc.com)•Collected and responded to real-time ongoing customer feedback and complaints•Supported team with planning and recommendations to capitalize on attendees at events/conferences.•Prepared printed marketing materials for distribution to leads from past events and conferences•Worked on Search Engine Marketing (SEM) and Search Engine Optimization (SEO)
 Show less

•Conducted marketing research (on competitors, products and advertising opportunities) to support marketing plans and execution methods•Worked with different sections of marketing (e.g. digital marketing, social marketing, alliances, 1:1 marketing) to put together a marketing plan for a new product.•Helped reinvigorate Capella's Public Service Leadership Blog for prospects and learners •Supported event planning process for Capella's booth at the AADE Conference •Made… Show more •Conducted marketing research (on competitors, products and advertising opportunities) to support marketing plans and execution methods•Worked with different sections of marketing (e.g. digital marketing, social marketing, alliances, 1:1 marketing) to put together a marketing plan for a new product.•Helped reinvigorate Capella's Public Service Leadership Blog for prospects and learners •Supported event planning process for Capella's booth at the AADE Conference •Made presentation to leadership showcasing what I learned during my internship and made strategic recommendations on endeavors that Capella could find profitable in the future. Show less

Oversaw all events and ensure that all events are properly staffed and set up.Managed the Turner Jazz Centre’s email list, email account, and phone.Interfaced with Drake Facilities Management to ensure that the TJC is properly maintained Hired new staff to manage events and organized payroll. Partnered with Synergy Jazz Foundation, Civic Music Association, and other local arts organizations to bring the Jazz Centre into the Greater Des Moines community

Managed inventory and worked the register for sales of coffee shop itemsProvided friendly one-on-one customer serviceProvided effective service for special on-campus eventsSupervised fellow employeesMade coffee and smoothies for customersOccasional restocking of dessert products

• Compiled and input data into company database and designed marketing project options• Provided volunteer services by restocking and cleaning rooms for house guests • Managed check-in and check-out of house guests• Interacted and provide customer service for house guests and social workers from hospital.

Provided friendly one-on-one customer service for both residents and visitorsManaged equipment log and package delivery Regulated individuals entering hall after 9pm

Helped new international students settle into the U.S. and Drake UniversityMade sure all necessary documentation was ready prior to student arrival in the U.S. Gave campus tours upon arrival.