Training /Auditing: • Drafted and implemented 10+ Process and Procedures and documentations as necessary training materials for our data entry coordinators. • Trained 10+ data entry staff on data updates utilizing our provider repository as well as the company billing system, focusing on not just the “how” but the “why”.• Audited data update assignments that ranged from provider roster updates to data cleanup tasks to report to the manager monthly• Identified areas of concerns… Show more Training /Auditing: • Drafted and implemented 10+ Process and Procedures and documentations as necessary training materials for our data entry coordinators. • Trained 10+ data entry staff on data updates utilizing our provider repository as well as the company billing system, focusing on not just the “how” but the “why”.• Audited data update assignments that ranged from provider roster updates to data cleanup tasks to report to the manager monthly• Identified areas of concerns and coached the data entry staff individually as well as on a departmental meeting setting that led to increase in departmental data accuracy score from 65 % to 95% within half a year.Data Analysis:• Managed a wide range of data cleanup projects to ensure accuracy of data for proper payment to the providers, accurate data on provider directory and reporting to DHCS.• Manipulated raw provider data using Microsoft Excel to prepare and clean up the data for our staff to efficiently and smoothly make necessary provider data updates in systems. System User Interface QA: • Spearheaded the Provider Repository UI Enhancement project which included gathering, organizing, presenting the specific needs from six departments to present to the IT team which led to major enhancements of our Provider Repository to meet our business needs as well as compliance to the State Regulations.• Collaborated with IT team and data entry team for 30+ database interface enhancement and bug fixes through acting as a liaison between the two team and showed effective communication with both groups. Show less

• Prepared 20+ contractual agreements with prospective providers wishing to be contracted and managed the end to end contracting process• Prepared 100+ letter of agreements with non-contracted providers which includes negotiating the Fee-for-Service rate to reach upon an agreed-upon rate reimbursement.