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As the CIO Americas at L'OCCITANE Group, I lead the IT and data strategy and execution for the US, Canada, Mexico, and Brazil markets. With over 20 years of experience in IT leadership roles, I have a proven track record of delivering value-driven solutions that enhance customer experience, optimize business processes, and enable digital transformation.My core competencies include Objectives and Key Results (OKRs), Customer Relationship Management (CRM), IT and Business Strategy Alignment, Project Management, Data Governance, Enterprise Architecture, and Innovation. I have successfully deployed hybrid legacy and cloud solutions for retail, leveraging Data and AI Platforms, LowCode-NoCode, and other emerging technologies. I am passionate about empowering teams to make an impact through technology and people development. My mission is to bring all expertise together to unlock maximum results for L'OCCITANE and its partners and customers.
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Cto And Co-FounderAlter ÉmoNew York, Ny, Us -
Cio Americas (Us, Ca, Mx, Br)L’Occitane Group Jul 2023 - PresentPlan-Les-Ouates, Geneva, Ch -
Account Technology StrategistMicrosoft Nov 2022 - Jun 2023Redmond, Washington, UsHelping our Customers and partners build efficient and sustainble solutions to unlock digital transformations -
Chief Information And Technology OfficerNestlé Nespresso Sa Sep 2018 - Jun 2022Lausanne, ChMember of the ManCom of Nespresso FranceCIO / CTO / Process optimization / Data Governance / Enterprise OKRsLeading a team of 30 people -
Head Of Strategic Planning And Project ManagementNestlé Nespresso Sa Sep 2016 - Aug 2018Lausanne, ChAligning company strategy and execution - Implemented PMO and project management practice - Boosted Lean and agile practices - Rolled-out OKRs Leading a 6 persons team -
Crm Program Manager - Customer Database, Sigle Sign On And 360 ViewMajid Al Futtaim Retail – Carrefour Feb 2015 - Apr 2016Dubai, AeDelivering a unique database of client information, central in the cloud for access on all customer screens.In charge of the Customer Database (CRM) and Customer 360 view programSingle Sign On for 1,2M customersInterfaced with more than 10 applications (incl. eCommerce, Mobile App and Loyalty Program) -
Head Of Pmo, Training And Service DeskMajid Al Futtaim Retail – Carrefour Jan 2011 - Apr 2016Dubai, AeLeading a team of 11 people:PMO - support and guidance top management and project managersDevelopment of methodologies, project portfolio management for project and store openingsProject Central: Sharepoint based Project Portfolio Management) for project follow up and consolidation - 80 users in 5 countriesTraining - switching to modern training in retaildevelopment of self learning modules, learning nuggets Learning planet : deployment of an elearning platform (LMS) up to 20,000 users in 13 countries Service desk - professionalising support through workflow, knowledge sharing and service leveldevelopment of ITSM processes to cover the full application scope (expertise, incidents, KB, escalation workflows, SLAs) within a centralized support teamJIRA: Incidents, change request and Knowledge workflow engine for 1,300 users in 13 countries -
Project Management Office (Pmo) Senior ManagerMajid Al Futtaim Retail – Carrefour Jan 2011 - Jun 2012Dubai, AeDevelopment of methodologies and processes for IT and process project delivery.Support of 15 project managers in improving project delivery in carious domain (IT, Finance, Business Processes, Retail, Customer and Loyalty)Management of follow up, consolidation and reporting of project portfolio.PMP Certification -
Collaborative Solution Projects ManagerCarrefour Sep 2007 - May 2011Massy, Île-De-France, FrAchieved 25 % on product development time for 5000 products for 2000 users with a budget of 1 M Euros/a, leading a team of 5 consultants by: - Process redesign and implementation, identification and building of data model. - Users training and change management - Product life cycle management - Development of reports for key Stakeholders -
Purchasing Performance Consolidation Project ManagerRenault 2005 - 2007Boulogne Billancourt Cedex, FrDelivered the design and the implementation of procedures to be used in the finance department of procurement to support the -15% cost reduction target of the company : - Analysed the purchasing performance of business units across the world: reconciliation: timings, key in-dicators calculation, reporting layout. - Organized of the reporting planning process and of the relevant reports, using Business Objects. - Through change management, alignment of business managers on group reporting rules across diverse countries such as Romania, South Korea , latin America, Turkey, both virtually and through face to face meetings. - Generation of Generating automatically improved and consistent information through the Group, facili-tating significantly communication across units. - Acquired financial analytical skills, especially on exchange rates. -
Project Manager - Purchasing ToolsFaurecia Apr 2003 - Sep 2005Nanterre, Île-De-France, FrDelivered common tools to 400 users of the purchase process of 5 different companies merged into one to support cost analysis, suppliers relationship management and purchasing performance tracking - Managed various small projects from beginning to the end. - Made use of different technological solutions: e.g. Visual Basic, NetWeb based solution and Business Objects. - Learned to manage change during reorganization, focusing on customers and acquiring training experi-ence. - Worked by travel and virtually in five countries
Jean Kuentz Skills
Jean Kuentz Education Details
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Sciences PoBusiness Information Management -
Iae France - Écoles Universitaires De ManagementBusiness Management
Frequently Asked Questions about Jean Kuentz
What company does Jean Kuentz work for?
Jean Kuentz works for Alter Émo
What is Jean Kuentz's role at the current company?
Jean Kuentz's current role is CTO and Co-founder.
What is Jean Kuentz's email address?
Jean Kuentz's email address is je****@****sso.com
What is Jean Kuentz's direct phone number?
Jean Kuentz's direct phone number is +336147*****
What schools did Jean Kuentz attend?
Jean Kuentz attended Sciences Po, Iae France - Écoles Universitaires De Management.
What skills is Jean Kuentz known for?
Jean Kuentz has skills like Project Management, Management, Change Management, Team Management, Pmo, Project Planning, Leadership, Training, Business Strategy, Business Analysis, Retail, Pmp.
Who are Jean Kuentz's colleagues?
Jean Kuentz's colleagues are Jenny Yap, Raluca P, Alice Fortunato Xavier, Mégane Bordas, Katy Ellis, Hubert Pełka, Mba, Amanda Firmo.
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