Jean Larose Email and Phone Number

Outside Sales of software development services to business owners, hospitals, schools, and other institutions.

Consultant assignments:Construction work, project work with various contractors. Volunteering work with Kerby Centre and CPAWS.

Direct the work of 45 technicians and engineers in preparation of engineering drawings, the purchase specifications, controls system design and configuration, and site based construction management and commissioning for up to 5 simultaneous projects with a total contractual value of $5 million.

• Lead 11 persons technical support team. In charge of business development and sales propositions, management of the provision of warranty, maintenance agreements, and demand order services for approximately 15 customers including, 2 of the company’s largest clients. • Developed and delivered technical and sales training to drive the generation of sales opportunities for custom applications development, hardware upgrades, service agreement uplifts, and demand. Consistently exceeded revenue and margin targets and profit goals by 25% (up to 40 percent in top grossing years). • Produced annual budget for team based on $3 – 5 million in service work or warranty.• Performed superior technical service escalation in a 7x24x365 environment.• Evaluated and managed resource and team performance by tracking customer satisfaction and analytics among assigned accounts.• Project Manager on multiple $2-3 million projects in charge of cost, schedule and technical delivery.• Project Manager for the deployment of new software architecture designed for a top client in the oil industry. Delivered the project on time with a reduced budget and reached a 54% margin (double the projected margin). 100% increase in business as a result of the client ordering 2 more systems.- Increased revenue consistently within a challenging economy. Trained technology staff on up-selling strategies to provide more billable services, resulting in additional technology projects and a 300% growth in staffing.• Acting service manager for the international business, in parallel with current duties. Billing of over $3 million in service work. Doubled the revenue and resolved outstanding payments. Within a 6 month period, brought the collection cycle on track and set new expectations with customers. • Managed critical performance and stability issues on a new SCADA system. Recruited technical resources and partnered with R&D to resolve escalated ongoing issues. Secured 7 year service extension.

Title: Project Manager/Systems Administrator OpenVMS (2000 – 2005) Company Name: Telvent Canada - A Schneider Electric Company Project manager for Shell’s Stingray credit card and billing systems. Contributed to the development of performance standards and strategic planning for change management, security, capacity planning, disaster recovery and testing. Technical contributor in large scale systems upgrades, reconfigurations, performance tuning and optimization. As the Systems Administrator, offered support and administration for Shell’s Stingray credit card and billing systems and for Exxon Mobil Iris SCADA systems within a 7x24x365 rotation.• Relocated an offsite data center to the main facility. In collaboration with the Senior Project Manager, planned and carried out the move and a hardware refresh within ten months.• Achieved the first successful redundant facility for Shell's billing and authorization system servicing nearly 3000 gas stations.

Company: QIT-Fer & Titane Inc. (Hatch Associates Ltd), Montreal, QCManaged and provided technical support of a SW conversion project to ALPHA-OpenVMS

Successfully directed the IT infrastructure and network connectivity redesign. Involved in the design specifications, configuration and launch of an Ethernet network for Alpha-OpenVMS servers. Delivered technical support for ALPHA-OpenVMS, DECNET/OSI and TCP/IP.

secured new clients in a business development role.

Successfully directed the IT infrastructure and networking replacement project. Led 50 technicians in design specifications, configuration and launch of over 100 new engineering workstations, 3,000 PC for over 300 printers across seven plants in the Montreal, Quebec region.