Jean-Luc Ferrière Email and Phone Number
Jean-Luc Ferrière work email
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Jean-Luc Ferrière personal email
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As COO at Fast Track, a leader in CRM and player engagement solutions, I’m passionate about leveraging data & digital strategies to fuel change in our industry. Recently, I led the successful launch of our regional office and expansion strategy into the Americas.Now, my focus is on driving excellence in operations, including Partner Success, Integrations, Support, Adoption, Finance and Business Operations teams. With over 25 years of leadership experience across diverse industries, I'm passionate about helping companies innovate and solve complex challenges, and have held various executive, board and advisory roles along the way. My global perspective, honed through living and working internationally, fuels my collaborative approach.A lifelong learner, I'm fascinated by the future of technology and its human impact. I'm committed to responsible integration and positive change, and open to connecting with purpose-driven individuals and companies in the tech and SaaS space.Special interests: purpose, technology, digital strategy, SaaS, business strategy, ESG, coaching, deliberate living, 4th industrial revolution, Scaled Agile (SAFe)INTJ | Member of the Institute of Directors | Fellow Chartered Management Institute
Future Anthem
View- Website:
- futureanthem.com
- Employees:
- 48
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Chief Operating OfficerFuture AnthemLondon, England, Gb
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Chief Operating OfficerFast Track Aug 2024 - PresentSliema, Sliema, Mt- Operations strategy and execution- Organisational leadership- Executive manager of integrations, partner success, product expert, support, progam management and business operations teams -
Managing Director | AmericasFast Track Jun 2023 - Aug 2024Sliema, Sliema, Mt- Strategy for regional expansion- Establish a regional centre in the US - Drive in-region (Canada, USA, South America) sales, service and operations- Facilitate licensing and regulatory complianceGroup leadership:- Commercial strategy- Organisational leadership- Board advisory
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Cco & Managing Director | AmericasFast Track Oct 2022 - Jun 2023Sliema, Sliema, MtGroup CCO:- Commercial strategy - Organisational leadership- Executive manager of commercial, partner success and adoption functions MD Americas:- Build a strategy for regional expansion- Establish a regional centre in the US- Build an operational business and team - Drive in-region (Canada, USA, South America) sales, service and operations- Facilitate licensing and regulatory compliance
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Chief Commercial Officer (Cco)Fast Track Oct 2020 - Oct 2022Sliema, Sliema, Mt- Build the commercial function- Board advisory- Strategic planning
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Non Executive DirectorOceans East Mar 2023 - Apr 2024Douglas, Im- Board member and advisory- Industry and software licensing experiences/training -
CeoOceans East Oct 2021 - Mar 2023Douglas, Im
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Business AdvisorMonet Apr 2022 - Jan 2023London, IePeople Purpose - advisory consulting (ad hoc) -
Business AdvisorMemory Lane Games Jun 2021 - Jan 2023Douglas, ImPeople Purpose - advisory consulting (ad hoc):- Advisory- Operational process- Product management and delivery -
Founder & Managing PartnerPeople Purpose Jul 2020 - Jan 2023“You were put on this earth to achieve your greatest self, to live out your purpose, and to do it courageously.”- Steve Maraboli- AdvisoryBoard advisory, strategic planning, organisational design, communication strategy, iGaming expertise - ConsultingPurpose, vision & values, efficiency reviews, process and system analysis, digital transformation- CoachingBusiness coaching, productivity and team dynamics -
Business AdvisorVeebit May 2021 - May 2022New York, New York, UsPeople Purpose - advisory consulting - Startup positioning - Commercial guidance- Sourcing and supporting investment -
Non Executive DirectorApricot Investments Jan 2021 - Dec 2021- Indepedent Chair- Audit & Risk Committee Chair- Data Governance Committee Chair- Betting and Gaming Council (BGC) representative - Digital maturity evangelist
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Executive DirectorApricot Investments Dec 2019 - Dec 2020
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Chief Information Officer (Cio)Utmost Group Nov 2020 - Mar 2021London, London, GbConsulting contract @ People Purpose- Unify group IT and Development functions- Increase efficiency and output- Standardise working process and practisesProject duration:Est. 6 months -
Chief Commercial Officer (Cco)Microgaming Jan 2018 - Dec 2020Douglas, Im- Executive director and chairman of the Audit & Risk and Data Governance board committees - Executive leader of the Commercial, Bus Dev, Sales, Marketing, HR and Analytics teams- Day to to day owner of the corporate and commercial strategies as well as oversight of the overall business performanceAchievements:- Collaborating with the COO, conceived and executed a two year change program to re-engineer the business from the ground up- Executive sponsor of a digital security policy through an ISMS implementation, as well as ISO27001 certification- Led strategic reviews including, business valuation, platform and services market assessments and the creation of a purpose, vision, mission and values culture program- Mentored and coached the strategic transformation of the Marketing, HR and Analytics teams from transactional functions to strategic business partners- Sponsor of various working groups and committees including the '18, 19' and '20 Strategies, Price Innovation, monthly P&L review, Data Centralisation and New Games Committee- Facilitated a review and subsequent update of the company core purpose and vision -
Director Of Network GamesMicrogaming Sep 2016 - Jan 2018Douglas, ImExecutive leader of the Network Games business unit, with ownership across all functions for all strategic and operational decisionsAchievements:- Built the Network Games business unit from inception to operation, including, purpose, vision, mission, values, commercial and operational strategies, as well as organisational design- Led the business through a period of growth in Poker and Bingo verticals- Negotiated the signing of multiple strategic or long-term partnership deals, in regulated and regulating markets- Achieved the highest scores across the business in the Great Place to Work survey of 2017- Implemented NPS as a customer satisfaction framework, and oversaw the increase in results in less than 6 months
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Head Of Service & DeliveryMicrogaming Feb 2012 - Aug 2016Douglas, Im- Senior leadership of customer service and existing business development strategies- Control of operations systems and production delivery- Owner of all customer incentive, promotion and campaign initiatives- Day to day oversight for the Account Management (Service), Delivery, Operator Campaigns & Marketing team strategies and deliveryAchievements:- Created a new purpose and service standards for the Account Management team, focussing on a combination of relationship management and business growth- Oversaw the implementation of Microsoft Dynamics CRM and a bespoke production ordering system- Led the customer teams through a period of hyper growth, particularly in Casino- Conceived and implemented the first network and bespoke game promotions campaigns in the industry- Created the concept for what would become the central customer portal for the business
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Head Of DeliveryMicrogaming Jun 2010 - Jan 2012Douglas, Im- Senior leadership of strategic supplier partnerships- Day to day ownership of key brand license partnerships incl Warner Brothers and Universal Studios- Management of the order to delivery process, systems communication and management reportingAchievements:- Built the time and cost reporting systems used to track all project and product delivery costs- Created the first order to delivery process and systems to coordinate all software delivery- Consulted to executive and commercial teams for the first regulated market entry - Italy- Responsible for the creation and release of multiple big brand titles incl Lord of the Rings and the Dark Knight slots
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Product Delivery ManagerMicrogaming Apr 2008 - May 2010Douglas, ImDesign, implement and manage order to delivery process, communication channels, systems and reporting Technical consulting services to Product Channels and Exec across multiple software platform channelsPrioritisation of Demand and Delivery decisionsNew operator launches
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Head Of Technical ManagementDerivco Sep 2006 - Mar 2008La Lucia, Kwazulu-Natal, Za- Senior operations manager with ownership of all technical account management- Provided technical consultancy to support customer growth across all products- Owner of the new customer launch and operations planning and delivery processesAchievements:As the first employee in the operations space, conceived developed and managed a number of processes and systems, and set up teams, including:- Customer service standards and practises- Software deployment and QA - Product development request process- Operations planning and delivery process- Project managed the launch and led the subsequent account management of every customer, across all markets and business verticals from 1999 to 2008- Created the first internal escalation process, which later became the framework for the service centre operations process -
Service Manager Team LeadDerivco Sep 2002 - Aug 2006La Lucia, Kwazulu-Natal, ZaTeam Lead of Service ManagersManaged a portfolio of platinum level customersManaged client operational issues and strategic goalsDeveloped and enhanced client relationshipsMotivated client product and service needsDeveloped and maintained software product knowledgeManaged production and deployment process
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Head Of Account ManagementDerivco Jun 2001 - Aug 2002La Lucia, Kwazulu-Natal, ZaOne reporting department: Account ManagementCustomer service and relationship managementOperator escalations and problem resolutionPriority and decision making on team projectsManage the operator development request processManage production and deployment processNew operator launchesExecutive escalations
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Account ManagerDerivco Apr 1999 - May 2001La Lucia, Kwazulu-Natal, ZaManaged new operator engagement and launch processConsult and visit with clients to accurately establish their business, operational and development requirementsProvide feedback on operational requirements to Development Managers on a regular basisManage the development request process Facilitated operator projectsManage production and deployment process
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Admin/Sales ManagerMediatek Training Institute Dec 1996 - Mar 1999- General management of front of office- Converted paper student records to a bespoke database- Created a Sales department to sell on hardware and software to students- Conceived, set up and managed an in-house canteen
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OwnerJvision Apr 1995 - Dec 1996Business development and customer serviceSales consulting and quoting Stock control and purchasing DTP operation and concept development Software and hardware sales and support
Jean-Luc Ferrière Skills
Jean-Luc Ferrière Education Details
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Heriot-Watt UniversityStrategy -
Heriot-Watt UniversityStrategic Planning
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Oxford Brookes UniversityBusiness
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DamelinGeneral
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Mediatek Training InstituteDesktop Publishing
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Mediatek Training InstituteInternet Publishing
Frequently Asked Questions about Jean-Luc Ferrière
What company does Jean-Luc Ferrière work for?
Jean-Luc Ferrière works for Future Anthem
What is Jean-Luc Ferrière's role at the current company?
Jean-Luc Ferrière's current role is Chief Operating Officer.
What is Jean-Luc Ferrière's email address?
Jean-Luc Ferrière's email address is je****@****ing.com
What schools did Jean-Luc Ferrière attend?
Jean-Luc Ferrière attended Heriot-Watt University, Heriot-Watt University, Oxford Brookes University, Damelin, Mediatek Training Institute, Mediatek Training Institute.
What skills is Jean-Luc Ferrière known for?
Jean-Luc Ferrière has skills like Team Management, Product Management, Strategy, Program Management, Management, Business Strategy, Crm, Team Leadership, Strategic Planning, Leadership, Consulting, Account Management.
Who are Jean-Luc Ferrière's colleagues?
Jean-Luc Ferrière's colleagues are Charlie Liao, Timothy Corcoran, Charlotte Worrall, Vlad Muresan, Viivia Takaoja, Jake Chody, Joseph Nissim.
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