Jeanmarie Ross Email & Phone Number

Rochester, New York

Responsible for the overall operation of the Regional Team delivering requested information in a timely manner with exceptional quality.Partners with clients to achieve their business goals.Owns the customer relationship with each account in the region.Provides leadership and management to the CSS's ensuring satisfaction and retention of qualified.

• Maintains a high state of training and performance and is properly certified on all necessary processes.
• Proactively monitors request activity and takes necessary action to avert potential customer issues.
• Appropriately prioritizes work to support team goals.
• Serves as a backup to the RTL (Regional Team Leader) in their absence which includes the following responsibilities:*Send reports and communication with Customers*Final QA of reports*Distribute daily work load… Show more
• Serves as a backup to the RTL (Regional Team Leader) in their absence which includes the following responsibilities:*Send reports and communication with Customers*Final QA of reports*Distribute daily work load within.
• Recommends improvements to procedures, workflows and processes

• Inspect files for problem areas, including fonts, image resolution and image registration.
• Index electronic materials to media such as CDROM, disk or tape, for reproduction and distribution.
• File/document conversion (utilizing standard software).
• Ability to perform minimal training to customer end-users on equipment.
• Problem solve basic issues to complete production, delivery, and output requirements.
• Maintain reporting logs and information for billing.

Provided global sales support and documentation, consistently meeting and exceeding department goals and customer requirements. Researched and resolved issues. Directed and assisted visitors.Scheduled and expedited work orders. Maintained databases. Created and updated Excel spreadsheets, ensuring accuracy.Created and published reports, documentation, and.

Sold Ford and Mercury vehicles. Utilized knowledge of all aspects of the business including DMV documentation, purchase contracts, automobile appraisals, and customer financing options.Created and maintained automobile inventory.Additional experience in a clean room environment at Kodak. Trained personnel to function within clean room guidelines and.

Provided a stable, healthy, safe environment for pre-school, primary and elementary school children. Researched and implemented new learning tools to enhance educational programs. Followed USDA guidelines to ensure nutritious meals. NYS Mandated Reporter. Supported DSS by providing daycare for parents in the back-to-work program and for families in.

Monitored Clean rooms for proper procedures and cleanliness levels. Trained personnel for clean room environment procedures. Government and Industrial Data Exchange Program (GIDEP) representative.

Associates, Medical Administrative Assistant

I made the Deans list with a 3.75 point average.

Education record

On the job learning in many office applications. Currently learning newer applications from on line sources.